Interactive Voice Response (IVR) is a term for the automated systems that handle billions of phone calls a year. But now, its not just voice, since we have chat. But chat (text) and voice both need language, so here we are.
The IVR Design Group LLC (IDG) is a communications technology consultancy that provides design and development professional services for the language user interface.
If you're a company that builds IVRs or chat bots, we provide expert technical assistance on an outsourced basis.
If you're from an end-user company thinking about building something like this, or improving your current technology, let us help you out.