IT Service CMM - Introduction




Pocket Guide 


Management Summary



Links to background Information

CMMI for Services


The IT Service Capability Maturity Model (IT Service CMM®) is a maturity growth model aimed at providers of IT services, such as management of hardware and software, operations, and software maintenance. The structure of the model is equal to that of the Software CMM, the contents of the IT Service CMM, however, are key process areas needed for mature IT service provision.

Currently, the IT Service CMM is in use in several medium-sized and large organizations that are applying the IT Service CMM to improve their IT service processes and organization(s).

The model, currently at version 1.0RC1, is described in a technical report which you can download for free. The model is summarized in a convenient pocket guide.

Enjoy, Frank Niessink and Viktor Clerc
DNV IT Global Services.


® CMM is registered in the U.S. patent and Trademark Office.

Accuracy and interpretation of this document are the responsibility of DNV. Carnegie Mellon University has not participated in this publication.