Last Website Update - April 10, 2014

Ph.D. Candidate
Operations Management 
Desautels Faculty of Management
McGill University

*** as of August 2014 ***
Assistant Professor
Business Analytics & Information Systems 
School of Management 
University of San Francisco

Research Interests

My research interests lie in the application of operations research techniques to healthcare delivery.

My current doctoral dissertation focuses on the patient-centric design of long-term care facility networks. A current lack of capacity in long-term care facilities contributes to both inpatient and emergency department bed blocking in acute-care hospitals as patients are forced to remain in acute-care hospital  beds due in part to a lack of capacity in various long-term care facilities.

I have previously participated in various healthcare projects in both an academic as well as a consulting role, including: emergency department resource optimization; patient scheduling analysis in a clinical setting; medical inventory policy analysis; analysis and reengineering of chemotherapeutic drug preparation workflows in a pediatric setting; analyses of various intravenous medical preparation policies in an inpatient hospital pharmacy setting; as well as a study of the medical, social and psychosocial causes linked to elderly patients with community acquired pneumonia.


Ph.D. Healthcare Operations & Information Management
(expected August 2014)
Desautels Faculty of Management, McGill Univeristy
Advisor: Dr. Vedat Verter
Topic: Design of Long-Term Care Facility Networks

Master of Science in Industrial Engineering (2007)
Purdue University
Co-Advisors: Dr. S.R. Abel and Dr. Reha Uzsoy
Thesis Title: Batch Preparation at an Inpatient Pharmacy 

Bachelor of Science in Industrial Engineering (2005)
Purdue University

Bachelor of Commerce (2004)
Desautels Faculty of Management, McGill University

OR Publications & Working Papers

P. Intrevado, V. Verter and L. Tremblay. "Patient-Centric Design of Long-Term Care Facility Networks." (Ph.D. Dissertation)

[Working Paper] P. Intrevado and V. Verter. "Build-Up and Drawdown of Long-Term Care Capacity." (Ph.D. Dissertation)

[Working Paper] P. Intrevado and L. Ozsen. "Stochastic Long-Term Care Network Design." 

[2007] R. Kopach, P.-C. DeLaurentis, M. Lawley, K. Muthuraman, L. Ozsen, R. Rardin, H. Wan, P. Intrevado, X. Qu, and D. Willis, “Effects of Clinical Characteristics on Successful Open Access Scheduling.” Journal of Health Care Management Science, 10(2), 111-124. (55 citations)

[2006] P.-C. DeLaurentis, R. Kopach, R. Rardin, M. Lawley, K. Muthuraman, H. Wan, L. Ozsen, P. Intrevado, “Open Access Appointment Scheduling - An Experience at a Community Clinic.” Proceedings of the 2006 IIE Research Conference, May.

(5 citations)

Healthcare Publications & Working Papers

[In preparation for submission to AoM] N. Lupton, P. Intrevado, F. Sen. "Measuring the Value of Healthcare.

[In preparation for submission to Healthcare Operations Research, December 2013] P. Intrevado, S.R. Abel, R. Uzsoy, L. Ozsen. "An Endogenous Look at Inpatient Pharmacy Operations.

[2013] S.R. Abel, P. Intrevado, L. Ozsen. "The Inpatient Pharmacy Operations Gap: An Inter-Professional Literature Review." The American Journal of Health-System Pharmacy, 70(11), 989-996.

[2008] P. Intrevado, H. Jackson, M. Kelm, S.R. Abel. “Interdisciplinary Analysis of Chemotherapy Preparation at a Pediatric Hospital.” Journal for Healthcare Quality - Special Pediatric Issue, 30(5), 13-19. 

[2008] K. Hartgrove, P. Intrevado, S.R. Abel. “Validation Study: Clarity Multistrip Urocheck.” Clinical Laboratory Science, 21(3), 158-161. (3 citations)

Major Awards

NSERC CREATE HOIM Research Assistantship [$50,000] (2010-2013)
Topic: Design of Long-Term Care Facility Networks

Natural Sciences and Engineering Research Council of Canada Scholarship [$42,000] (2009) 
Grant Title: The Bed-Blocking Dilemma: Hospitals, Alternate Levels of Care and Healthcare Funding Policy

Montreal Jewish General Hospital Research Grant [$20,000] (2008)
Topic: Hospital-Bed Utilization Study

McGill Doctoral Program Entrance Fellowship [$20,000] (2007)


Outstanding Teaching Award, Leavey School of Business, Santa Clara University (2013)

McGill Graduate Research Travel Grant (2011)

Excellence in Teaching Award (2009) 
Business Statistics I, Summer 2009, Desautels Faculty of Management, McGill University

Student Exchange (2008-2009)
Selected to participated in a doctoral student exchange with the Industrial Engineering Department at Boğaziçi University in Istanbul, Turkey.

Academic Model for the Prevention and Treatment of HIV/AIDS (2007) 
Selected to travel to Eldoret, Kenya with faculty from the Purdue University School of Pharmacy to establish inter-professional relationships and initiatives for the advancement of AMPATH services.

Purdue University Study Abroad Travel Grant (2006)
Selected to participate in a 5-week consulting project for TVS Motor Company in Bangalore, India.

Academic Work Experience

EmblemHealth Fellow (2012)
EmblemHealth Value Initiative
Global Healthcare Innovation Management Center
Fordham University

Adjunct Instructor (2012 - 2014)
Statistics and Data Analysis I  
Leavey School of Business, Santa Clara Univeristy
4.66/5.0 mean course evaluation score (16 sections)
*95th percentile in course evaluations for 2011-2012 academic year

Research Associate (2009 - 2010)
Emergency Multidisciplinary Research Unit
Montreal Jewish General Hospital

Course Lecturer (2009)
Business Statistics I
Desautels Faculty of Management, McGill University 
Course Evaluation: 4.5 / 5.0

Teaching Assistant (2007-2011)
 - Business Statistics II (Undergraduate)
 - Operations Research (Undergraduate)
 - Applied Deterministic Optimization (MBA)
 - Logistics Management (MBA)
Desautels Faculty of Management, McGill University

Research Assistant (2006-2007)
College of Pharmacy, Purdue University

Healthcare Technical Assistance Program Consultant (2006)
Department of Industrial Engineering, Purdue Univeristy 


Design of Long-Term Care Facility Networks
    - INFORMS Conference, October 2013, Minneapolis, Minnesota, USA
    - POMS Conference, April 2012, Chicago, Illinois, USA

Inpatient Pharmacy Operations: An Inter-Professional Approach
    1st International Conference on Human Factors and Ergonomics in      
    Healthcare (AHFE), July 2010, Miami, Florida, USA

Batch Preparation at an Inpatient Pharmacy
    - Seminar, January 2009, Boğaziçi University, Istanbul, Turkey
    - CORS Annual Meeting, May 2008, Quebec City, Quebec, Canada
    - IERC Annual Conference and Expo, May 2008, Vancouver, British 
      Columbia, Canada


Faculty Advisor, OMIS Student Network, 2013-2014 Academic Year
Santa Clara University, Santa Clara, California, USA

Supervisor, OMIS 199 - Directed Reading/Research (3x)
Santa Clara University, Santa Clara, California, USA

Active Reviewer for the Following Journals:
    - Annals of Operations Research (2012a, 2012b)
    - Socio-Economic Planning Sciences (2012)
    - Medical Decision Making (2011)

President (2010 - 2011) & VP Academic (2009 - 2010)
Desautels Doctoral Student Society, McGill University, Montreal, Quebec, Canada

Student Rep., NSERC CREATE Advisory Board (2009 - 2014)
Desautels Faculty of Management, McGill University, Montreal, Quebec, Canada

Session Chair (May 2008)
Health Systems Modeling 2, IERC Annual Conference and Expo, Vancouver, British Columbia, Canada


Curriculum Vitae
updated Nov 2013