Latest News

June 29th 2017 

We have an offer accepted on our 5th house in Haverhill! It's a 4 bed with garage (for storage) We are aiming to have this for existing residents who have started work and require very little supervision and input.
We are aiming at a rent of £100 per week ( all bills and WiFi included)
To keep rent low there will be quite a few differences - which we will consult existing residents about soon.
We hope to have it up and running by Christmas.
Antony and CPG team.


June 2017

Dear Residents,

In light of the horrific fire in London this week, I would like to reassure you that we take fire safety with the utmost importance.

Our Annual budget for fire protection is £8500 (over 14 sites) this includes the Risk Assessments, alarm, blankets + extinguisher servicing.

Annually we use David Robertson, in a consultancy basis to complete our Risk Assessments and he gives us a list of works / actions required.

David is an ex Fireman with 20+ years service.

CPG feels that using an external company is the best for residents and the organisation.

All residents are welcome to have a copy upon request.

David J Robertson 
M.I.Fire.E NEBOSH IOSH DMS
Fire Consultancy.

Fire Safety Risk Assessment In compliance with the Regulatory Reform (Fire Safety) Order 2005.


CPG uses Alarm Maintenance for all systems in our properties.

http://www.alarmmaintenanceltd.co.uk/

T. 01223 263222 M. 07736 346790 E. alarm@alarmmaintenanceltd.co.uk
Alarm Maintenance Ltd • Wimpole Road • Barton • Cambridge • CB23 7AE

-- 




April 2017

Overview of how the rental income is spent.



April 2017

Resident Support Needs of all CPG Houses.


New Employees

2017 is an exciting year for CPG we have fulfilled one of the key development plans a little ahead of schedule.

We have some rooms / property that we rent out as a commercial activity. The income we receive is ring fenced to pay for One Housing / Support worker and a modern apprentice. The two new roles are based in Haverhill and will be delivering support and activates alongside general housing duties.

We have not Tendered for support contracts now for 5 Years and have no immediate plans to do so. The focus has been on steady growth at a high standard.

As we grow we aim to generate income that we can use either to expand further or to employ our own support team and direct them where there is a need and a shortfall.


All CPG residents will have a support need and we will be working with partners to source those residents that are in need and can benefit from our service.

As always the aim is to achieve integration and meaningful activity / employment.



Action Plan in relation to results of 2016 Survey

Results Below.

DRAFT


Section 1 Staff related.

Overall this was very disappointing to see, the team works hard at making the resident an active and welcome part of the Pringle Group.

One point to note is that the feedback is honest and that the residents do not feel unable to express these views.


We have over the last 12 months been proactively updating some long overdue maintenance. In essence it has caused disruption and discomfort to some residents.


One property is undergoing significant updating.

Two of the four residents who were together over 5 years moved on. We felt that this would be an ideal time to update the property.

Rooms require full refurbishment, wiring, light fittings, furniture, windows, curtains, carpets etc. and in one case new ensuite, effectively £20k of works.

This level of disruption and having to move rooms (for short time) will be upsetting and unsettling.

Staff have been as courteous as possible and giving as much advance warnings as possible however I am aware that “staff don't listen” can be interpreted as staff don't do what I want, especially in the case of major works.


Action Plan

Major works to be looked at 6 monthly and planned well ahead of time. “Taking the opportunity” to advance timescales should only be done with residents full knowledge and compliance.

Review at next survey.


Section 2 How happy are you in your home

Overall it appears residents are quite happy with location and security of premises. This validates the property type and locations chosen.

Action

Continue as existing.


Section 3 Out of normal hours service.

The out of hours service is specifically for the reporting of maintenance issues, it is however a point of contact for all residents, One of the main concerns was the ability of residents to contact us. This requires a resident to have access to a phone (with credit). Be able to accurately write the tel number down and then ring that number.


Due to the nature of on call staff go about their normal life and activities on some occasions calls can be missed (not woken up). There have been some cases where a very poor response was given by inexperienced team member.


Action

Call divert to be set up on the main tel line.

Out of Hours Magnet given to all residents so they have details and the “criteria” to hand.



Section 5 Shared property

Satisfaction was low in Haverhill mainly.

Within the two shared houses in Haverhill there was a lower level of satisfaction in relation to cleaning / maintenance and gardening. This is a true reflection, Haverhill has until recently been quite isolated from the central core of activities and is often “missed out” during routine gardening etc.

With regard to cleaning we have a good cleaner in Haverhill but her role has been very difficult with unwelcome visitors and ASB.

Action Plan

Dedicated gardening and possible maintenance service in Haverhill to reflect the 15 bed spaces (rather than stretching Simon).

Secondly Ely should also be watched carefully as the isolated element of the properties is very similar to the development of Haverhill.

Cleaner to be given better support and instruction.


Section 6 Social Media

We asked to ensure that appropriate resources are being used.

Our website and Facebook pages are visited and used. It is also important to note that 50% of residents have no / dont use any form of internet / social media.

Action Plan

Ensure that we communicate via paper as much as we do via electronic communications. We have discussed using a newsletter previously this may be a method of addressing this shortfall in communication.


Section 7 Other Comments

This I hope truly reflects the way our residents do regard our service.


Tenants satisfaction survey 2016- findings


Survey was completed by 17 CPG tenants, 9 professionals/colleagues and 2 family members in September/October 2016. The return rate for residents was 59%, which is slightly less that in our previous survey done in 2013 which was 62%.


Collection methods:

- tenants could complete the survey with the help of staff;

- tenants could complete the survey by themselves and return it in a provided stamped envelope;

- everyone could complete it online; link to it was sent by AC to all contacts on his mailing list; it was also advertised via CPG Facebook site.


We have decided to use the same questions as we did in 2013, so that we could compare results. We have not included any questions regarding support as we found previously that it was not clear if we meant CPG or Metropolitan support. Some new questions were added regarding usage of social media and internet to establish whether CPG needed to look at new ways of communication with our tenants e.g. by email. The result is that even though CPG provides internet connections to all shared properties, not many of our residents use it.


Main findings and comparison with previous survey


Staff team.

81.5% of tenants stated that staff treat them with respect.

Results from 2013 were 100%


85.7% of responders would recommend our accommodation.

Results from 2013 were 100%


85.2% of people said that staff smile and make them feel welcome.

Results from 2013 were 92%


Most responders replied that question about staff respecting their religious beliefs was not relevant to them (59.3%) and one person stated that we did not respect it.


Do you think that the rent provides value for money?

63% of people said ‘yes’, 11% (3 responders) said ‘no’ and 25.9% replied ‘not relevant’

Comment: High number of people said the question was not relevant as “the rent is covered by state” and not them personally.


Do we consult enough before changing things?

66.7% of responders said ‘yes’., 14.8% said ‘no’ and 18.5% stated that the question was not relevant to them.

In 2013  77% of people said ‘yes’.


Do you think that Pringle Group listens to your views and acts upon them?

74.1% people said ‘yes’

This was a new question, so no comparison available.


Do you feel able to complain about staff?

77.8% of our residents agreed with this statement.

Results from 2013 were 69%


How safe do you feel in your home?

82.3%  of our tenants responded ‘very happy’ or ‘happy’

84%  of people said they felt safe in 2013.


New Questions for 2016

How happy are you with your neighbourhood as a place to live?

66.6% of respondents are ’happy’ or ‘very happy’ with their neighbourhood.


How happy are you with the quality of your home?

66.6% of respondents are ‘happy’ or ‘very happy’ with the quality of the home.


How happy are you in your home?

64.7% of tenants are ‘happy’ or ‘very happy’. One person stated that s/he was unhappy.


How safe do you feel in your home?

Majority of people feel safe (82.3%). One person stated that s/he felt neither safe or unsafe and one person said that s/he was unhappy when it comes to the safety (please see the comment at the end).


Questions about the “out of hours” service

Have you contacted the “out of hours” service?

45% said ‘yes’, another 45% ‘no’ and 2 people stated they did not know that we had one.


How happy were you with speed of answer/reply?

53.9% of people said they were ‘happy’ or ‘very happy’ and 46% were neither ‘happy’ nor ‘unhappy’.


Were you satisfied with the outcome?

71.5% of responders stated that they were ‘happy’ or ‘very happy’


Please note that the number of responses do not correspond with each other. Only 9 people said they have contacted the ‘out of hours’ , but 13 people answered both questions about the outcome of it. Potential explanation is that our service users are confused about the service.

Questions to tenants in shared houses only (some people in one bed flats replied to the questions as well)

How happy are you with the cleaning service?

69.3% people replied ‘happy’ or ‘very happy’.


How happy are you with the gardening service?

58.8% of people said ‘very happy’ or ‘happy’.

How happy are you with the maintenance service?

77.8% of people said ‘very happy’ or ‘happy’.


How happy are you with the shared areas equipment? Cookers etc

77.3% of people said ‘very happy’ or ‘happy’. One person stated that s/he was unhappy.


Usage of social media/internet

Please note that the results of this section are not accurate. It was stated clearly that the questions in this section should be answered by tenants only, but 23 people replied to them, whilst only 17 of the total number of responders were our residents.

Do you have internet connection where you live?

60.9% of responders said ‘yes’, 3 people replied ‘do not know/not relevant’.


Do you use Facebook regularly?

50% of people said ‘yes’.


Do you use Email regularly?

52.4%  responders said’ yes’.


Do you use other social media regularly?
It was an open question. One person said Instagram and one Google Play.


Have you visited the Pringle website?

47.3% said ‘yes’. One person stated that s/he was unaware that we had one.


Have you visited the Pringle Facebook?

6 people (28.5%) visited it. Two people said they did not know we had one.


Those who completed it were able to leave comments and the end of the survey. Please see them below:

Found all staff friendly helpful and professional.
I say I feel unsafe at home as have flimsy old door. Need a new front door
Thank you. I am very happy where I live
I am happy living here
I think Pringle Group are good people, and would help with problems.
The maintenance service has been so prompt, and helpful, enabling me to live happily in this flat.







OCTOBER 16 - SURVEY - LIVE

We are currently undertaking our bi annual

survey - link below .





Haverhill Weekly News 11/8/2016




OPEN DAY AT 107 2nd AUGUST 2016


Cambridge Pringle Group welcomed Mayor David Roach to the opening of its latest House Of Multiple Occupation (HMO)In Haverhill.
Manager Antony Cullup said "We provide accommodation for adults who have low level mental health issues - one of our long term residents was a school teacher who had a breakdown following his divorce and struggles day to day with coping".


Jo Streeton Senior Worker at Haverhill " this is our 4th house in Haverhill, the staff team and residents are local people.
I have grown up seeing the need for services like ours locally" CPG can be contacted on 01440 713133







Comments