Service innovation is key to the future of business. Even in traditionally manufacturing-driven industries, such as IT, the importance of service has surpassed most other corporate competences. The Internet and Web-based services create ever more opportunities for service innovation. Service science is an interdisciplinary approach to the study, design, and implementation of service systems – the specific arrangements of people, organizations, technologies, and information that cocreate value. Service systems are often IT-enabled and knowledge-intensive, and can span different real or virtual organizations. In this multidisciplinary context, researchers and practitioners in management, social sciences, and computer sciences are all working together to promote and facilitate service innovation.
While keeping its roots in scientific excellence and technical depth of service technology, ICSOC 2010 aims to combine the general technical issues with application and business-oriented aspects of service design, following the recent emergence of service science as an interdisciplinary foundation to rationalize and integrate various aspects of service systems.
ICSOC 2010 will bring together scientists, engineers, and practitioners from multiple disciplines to focus on service innovation--enabled by computational and information technology and by complex interactions among systems.
Research and Industry Papers: