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Hudhomestore FAQ's


HUD Homestore HelpPrint-friendly version

What is the new bid-opening procedure for bids submitted on Friday, Saturday, Sunday, and Federal holidays?

Videos and guides showing you how to use HUD Homestore

Click the links below to see short videos on the topics listed. These videos may take some time to load (depending on your Internet speed).

Login

· Resetting a Password and Forgot your Password

· If You Forgot Your User Name

Good Neighbor Next Door

· Finding Good Neighbor Next Door Homes

Registration

· Registering a Principal Broker

· Registering a Selling Agent or Associate Broker

· Adding Multiple Licenses

· Updating Your RE License Expiration Date

· Updating a License that's Expired on HUD Homestore

· Inactivating a License on HUD Homestore

Bidding

· Entering a Bid for a Property

· Broker Login and Checking Bids

· Modifying and Withdrawing Bids

Here are two guides (as PDFs) that you can print or view on-screen:

· Registering as a Bidder
· Submitting a Bid

 



General

How do I reach the Help Desk for login or registration problems, or other problems using HUDHomestore.com?

For password or user name problems, look at one of these videos 
(they may take some time to load):

· Resetting a Password and Forgot your Password
· Forgot Your User Name

If reviewing the videos doesn't resolve the problem, you can reach the Help Desk at 866-777-2034 (7 a.m. to 7 p.m. Central Time). All password and user name problems must be handled by phone rather than email.

Email: You can email the Help Desk at HUDHomestoreHelp@yardi.com. Be sure to include your first and last name, your phone number, your email address, and your user name (if you have one). If there's a problem with a specific case, please include the case number.

If you’re a bidder: Be sure to include the following information:

1. Your user name (if you have one)
2. Your NAID or Principal Broker's NAID
3. Real Estate License number(s)
4. State(s) Licensed
5. The bid confirmation number (if you have one)

For technical questions or other problems using HUDHomestore.com, send an email to HUDHomestoreHelp@yardi.com or phone 866-777-2034. We're here 7 a.m. to 7 p.m. Central Time.

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Do the contractors selling and maintaining the homes for HUD have toll-free phone numbers?

Yes they do. Click the link below to get a PDF of the list:
    
· Contractor toll-free phone number list

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Who can buy a property on HUDHomestore.com?

HUD has indentified five buyer types that are eligible to purchase HUD-owned homes. Certain conditions must be met to determine the eligibility of a buyer to bid on a particular home. Only registered bidders can make offers on properties. Homebuyers must use a registered selling broker or selling agent to make an offer on their behalf.

Owner Occupant: Eligible owner occupants are individuals with a valid SSN who have not purchased a HUD property with the past two (2) years. They can bid on homes in the Exclusive or Extended periods. Owner occupants rank above nonprofits and government agencies in the bid-selection process for Exclusive and Extended listings.

Investor: Eligible investors are individuals with a valid Social Security Number (SSN) or Employer Identification Number (EIN). They can only bid on homes in the Extended phase and are ranked below other types of bidders in the bid-selection process.

Good Neighbor Next Door (GNND): Good Neighbor Next Door (GNND): Eligible GNND buyers can find details on the program on the following Web page - http://www.hud.gov/offices/hsg/sfh/reo/goodn/gnndabot.cfm. GNND buyers can bid on single-unit homes in a Revitalization Area during the Lottery phase. During the Lottery phase, GNND buyers (1) get a 50% discount off the HUD appraised value, and (2) are given preference over Government Agencies and Nonprofits in the selection of a bid-winner. After the Lottery phase, GNND buyers are not eligible for the 50% discount.

For example, if HUD lists a home at $100,000 and the home is in the Lottery phase, a GNND buyer can buy it for $50,000 provided they occupy the home as their personal residence for the required 36-month occupancy period. If they qualify for any FHA-insured mortgage program, their down payment is only $100 and they may finance closing costs.

Nonprofit: Eligible nonprofit organizations, can bid on homes in Lottery, Exclusive, and Extended phases provided they are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Nonprofits rank below Government Agencies in the bid-selection process for the Lottery phase, but above them for Exclusive and Extended listings. Nonprofits cannot bid for Dollar homes.

See http://www.hud.gov/offices/hsg/sfh/np/np_home.cfm for more information.

Government Agency: Approved government agencies can bid on homes in Lottery, Exclusive, and Extended phases provided they are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Government agencies can bid for Dollar homes. 
See 
http://www.hud.gov/offices/hsg/sfh/reo/goodn/dhmabout.cfm for more information.

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How do I search for a property?

To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.

You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain, in the corresponding fields, the letters or numbers that you typed in.

TIP: Less is more. The less you type in, the more homes will display as a result.

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When I click a state on the map, I don’t get as many homes. Why?

On the home page, you can click a link for Good Neighbor Next Door,Nonprofits, or
$1 Homes - Government Sales. When you click the Good Neighbor Next Door link, you'll display the Neighbor Next Door screen. If you then click one of the dark blue states, you'll display only those homes that are available for Good Neighbor Next Door (there are usually just a few GNND homes in each state).

The map on the $1 Homes - Government Sales screen will do the same: only display those few homes available for a $1 government purchase. In contrast, when you click a state on the Nonprofits screen, you will see a great many homes since a HUD-approved nonprofit is eligible to purchase a HUD home in all price ranges and in most listing periods.

If you don't use the map, but want to use Search Properties, you must select an appropriate Buyer Type before clicking the Search button. Otherwise all the homes that are available in the state will be displayed.

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Why do I have to register and create a login?

You are required to register with HUDHomestore.com in order to save listings, save searches and receive email alerts.

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What are the listing periods?

Properties can be in one of four listing periods, depending on the type of property, the Bid Open Date, and how long it has been on the market. These listing periods are:

Lottery: For an insured or uninsured single unit property in a revitalization area, plus all other uninsured properties. The initial listing period is seven (7) days. The next listing period is the Exclusive period.

Exclusive

(a)   For insured properties not in a revitalization area, the initial listing period is thirty (30) days. The next listing period is the Extended period.

(b)   For uninsured properties not in a revitalization area, the initial listing period is five (5) days. The next listing period is the Extended period.

Extended: This listing period is a total of one-hundred-and-eighty (180) days in the listing period. The next listing period is the Dollar listing period for homes that have an as-is appraisal value of $1 to $25,000. Those homes whose value is zero dollars or greater than $25,000 dollars continue on in an open-ended Extended listing period.

Dollar (Government purchase only): This listing period is ten (10) days, and is for homes that have an as-is appraisal value of $1 to $25,000. After the $1 listing period, the home enters an Extended listing period that has no ending date (except when the home is purchased or reanalyzed).

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Where do I go if I have questions about a property?

Contact the Listing or Selling Agent, or the Asset Manager for the property. You can find contact information by clicking the Property Case number, then clicking the Agent Info tab. The HUD Homestore Help Desk cannot answer questions about individual properties and will refer you back to the Agent Information.

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What are the HUD Special Programs?

Good Neighbor Next Door: Law enforcement officers, pre-kindergarten through 12th grade teachers, and firefighters/emergency medical technicians can contribute to community revitalization while becoming homeowners through HUD's Good Neighbor Next Door Sales Program. HUD offers a substantial incentive in the form of a discount of 50% from the list price of the home during the Lottery phase. In return, the purchaser must commit to live in the property for 36 months as their sole residence.
See http://www.hud.gov/offices/hsg/sfh/reo/goodn/gnndabot.cfm
 for more information.

$1 Homes (Government purchase only) : HUD's Dollar Homes initiative helps local governments to address specific community needs by allowing those government agencies to purchase homes for one dollar. These are homes that have been on the market for over six months and that have an as-is appraisal value of $1 to $25,000. The government agency can then fix up the home and offer low- to moderate-income families the opportunity to purchase qualified HUD-owned homes for a substantially reduced price.
For more information, click the following link:http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/sfh/reo/goodn/dhmabout

Nonprofit: The Federal Housing Administration (FHA) offers community and faith-based nonprofit organizations the opportunity to purchase HUD homes at discounts up to 30%. With this discount, local nonprofit organizations invest in their communities through property rehabilitation and resell to first-time homebuyers and low to moderate income families.
See http://www.hud.gov/offices/hsg/sfh/reo/goodn/dhmabout.cfm for more information.

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How can I find out if I'm eligible for one of the special programs?

Contact your local HUD office. If you need contact information, call 
1-800-CALL-FHA (800-225-5342) or send an email to 
answers@hud.gov

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Who are the contacts for the HUD property for sale?

If you would like to see more contact information for a HUD-owned property, click the Agent Info tab on Property Details. At the top of the screen there is the HUD HOC contact information.

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Property Search

How do I search for a property in my area?

You can search for all the HUD properties in a state by clicking the state on the map or selecting it from the list.

You can type in part of the street address, or part of any of the other text fields. The system will select all properties that contain in the corresponding fields the letters or numbers that you type in. You can also search by a price range, number of bedrooms or bathrooms, buyer type or property status.

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Can I save searches or bookmark properties?

When you have selected your search parameters and clicked Search, the system will keep a record of that search and up to five additional searches. Click the Recent Searches button to view the parameters or rerun your searches . If you click a Property Case to view property details, that property and up to five additional properties will be saved by the system. Click the Recent Listings button to view a list of recently viewed properties; you can click the Property Case number link to review the property details.

To permanently save unlimited searches and listings and receive user defined email alerts, you are required to register with HUDHomestore.com and create a user name and password login. 
Click the Save Search icon to save the parameters of our search.
You can click the Save button to the right of the property in the list of search results to save a property to review when you log in.

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How can I see properties or searches that I've saved?

You can see properties that you've saved by logging in to HUDHomestore.com. You will see links to Saved Properties and Saved Searches.

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How can I rerun searches that I've saved?

To rerun a search that you have saved, log in to the HUDHomestore.com, click Saved Searches, and click the link under Search Criteria.

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How can I be notified that there are new listings I might be interested in?

HUDHomestore.com can send you email alerts if a property meeting your search criteria becomes available. First log in to HUDHomestore.com, and click your Saved Property list. You will see a column called Email Alerts and Property Notes. Click the Email Alerts link.

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Buyers

How do I search for a property in my area?

You can search for all the HUD properties in a state by clicking the state on the map or selecting it from the list.

You can type in part of the street address, or part of any of the other text fields. The system will select all properties that contain in the corresponding fields the letters or numbers that you type in. You can also search by a price range, number of bedrooms or bathrooms, buyer type or property status.

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Can I buy a home for investment purposes?

Yes. However, during the initial listing, owner-occupants get priority. If an owner-occupant does not bid on the home, then investors can bid on the home.

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How can I find out if I'm eligible to buy a property?

For individual purchasers, you must have a valid Social Security number (SSN) or Employer Identification Number (EIN) to purchase a home. Owner-occupants are not eligible if they have purchased a HUD property in the past two (2) years.

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Can I bid on homes myself?

No. HUD requires all bids be submitted through an authorized HUD broker. Click the Find Broker link on the top menu or in the Property Details screen to find a registered HUD broker in your area.

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Can I buy a property with someone else?

Yes. You need to work with the selling broker to find out how a purchase by multiple buyers is handled.

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How can I get more information about a property I want to buy?

Contact the local Listing Broker for the property or your Selling Broker.

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Do I have to register to make an offer?

No. You do not have to register to make an offer through a Listing Broker. However, registering on the site allows you to save your recent searches and recent listings, as well as receive email alerts when new listings become available.

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What if I forget my password or user name?

If you forget your username, you will have to reregister on the site. If you forget your password, you can get a temporary password after you answer the two security questions you set up when you first registered.

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How do I update my personal (profile) information?

Once you've logged in, click the Public Functions link to the left of the Logout link. One the left side, click the My Profile link. In the Update User Profile screen, you can make changes to your password, security questions, and contact information. To save your changes, click Submit.

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Do I need an agent to make an offer?

You cannot put in an offer on a HUD Home by yourself. You must use a Selling Broker who is licensed to sell HUD Homes to represent you, or you can go through the Listing Broker for the home.

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My computer won't display a PDF document.
What can I do?

Some documents (such as Sales Contracts and Addendums) are saved in Adobe's PDF format. To get the free PDF reader, click the Adobe Reader link.

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Brokers/Agents

It's just after midnight Central Time. Why can't I put in a bid?

You are prevented from submitting bids while the software opens and ranks the previous day's bids during the nightly process. This lockout period begins at 12:00 AM CT and ends anywhere from 15 to 60+ minutes later, depending on the number of bids that need processing.

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What does the red "Sale Pending" graphic mean?

Sale Pending indicates the Asset Manager has accepted a bid, but has not yet moved the home to Preliminary Acceptance. Once the home moves to Preliminary Acceptance, you won’t find it in the active listings area and will not be able to put in a bid (or modify or withdraw a bid you just put in on the home).

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What happened to my bid?

If you place a bid today, it will not be reviewed by the Asset Manager until the Bid Open Date, which is the day after the Bid Submission Deadline. However, your bid may remain unreviewed or the Bid Period may end immediately for one of the following reasons:

(1) The Asset Manager accepts a bid from an earlier bidding period. This immediately ends the Bid Period. A message is posted saying the property is “Pending Offer” or “Under contract” and “bids are not being accepted at this time.” On the next update, the home is removed from the “Listed for Sale” portion of the web site.

(2) If there are no unopened bids on the home, the Asset Manager can take the home off the market, and may or may not relist it. If this happens, 
the Bid Period ends early, and a message is posted saying the home is currently not for sale and bids are not being accepted at this time.

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Is there something that explains the changes to HUD Home Sales?

Yes there is. It's a PDF of the HUD presentation to Real Estate Brokers. Click the following link:

· Important Changes to HUD Home Sales for Real Estate Brokers

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How do I register on the site?

If you are an associate broker or selling agent, your principal broker must register first before you can register with HUDHomestore.com.When you register as an associate broker or selling agent, you will need to use the NAID of your principal broker. You will also need your Real Estate license number and expiration date.

In the Home screen on the upper right side, click the Bidder link. This displays the Bidder Registration screen where you start the registration process. The Submit button does not become "live" until the terms and conditions are accepted.

Here's a guide (PDF) showing you how to register:

· HUD Homestore Bidder Registration

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How do I obtain a NAID?

You can find the documents to apply for a NAID on HUDHomestore.com using the NAID Registration link. When you have completed the application process, you will be issued a NAID. Once you have obtained a NAID, you can register at HUDHomestore.com and create a user name and password login. If you are a Selling Agent, your principal broker must be registered before you can register. This NAID registration permits you to make an offer on a HUD property and proceed to the sale closing.

To obtain a NAID:

1.  Click the NAID Registration link.

2.  Click the Bidder Application link and complete the form.

3.  Click the Selling Broker Certification link and complete the form.

4.  Find the correct address for your state's Homeownership Center, and mail the forms.

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How long is a NAID certification valid?

NAID certifications for Selling Brokers are valid for one year from the date they are issued. Brokers must recertify annually to keep their status active. If recertification is submitted prior to expiration, only an updated SAMS-1111 is required. If certification is allowed to expire, then all documents that were submitted with the initial certification will be needed.

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Where do I go if I need help with NAIDs?

For questions about NAID applications, company name or address changes, or registering to sell HUD Homes:
  Call 1-800-CALL-FHA (800-225-5342)
  or send an email to 
answers@hud.gov

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How do I reach the Help Desk for login or registration problems, or other problems using HUDHomestore.com?

For password or user name problems, look at one of these videos 
(they may take some time to load):

· Resetting a Password and Forgot your Password
· Forgot Your User Name

If reviewing the videos doesn't resolve the problem, you can reach the Help Desk at 866-777-2034 (7 a.m. to 7 p.m. Central Time). All password and user name problems must be handled by phone rather than email.

Email: You can email the Help Desk at HUDHomestoreHelp@yardi.com. Be sure to include your first and last name, your phone number, your email address, and your user name (if you have one). If there's a problem with a specific case, please include the case number. If possible, include a picture of the screen (press Alt + Printscreen and paste the picture using Ctrl+V into your email).

If you’re a bidder: Be sure to include the following information:

1. Your user name (if you have one)
2. Your NAID or Principal Broker's NAID
3. Real Estate License number(s)
4. State(s) Licensed
5. The bid confirmation number (if you have one)

For technical questions or other problems using HUDHomestore.com, send an email to HUDHomestoreHelp@yardi.com or phone 866-777-2034. We're here 7 a.m. to 7 p.m. Central Time.

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Why do I have to register as a bidder?

HUD requires each selling broker/agent (as well as nonprofits and government agencies) to register as a bidder so HUD can confirm that you are using a valid NAID and to authenticate your identity. Only valid bidders are permitted to make offers on HUDHomestore.com.

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How do I become a HUD-registered broker?

If you do not already have a valid, active NAID, you must complete bidder certification documentation as the first step to becoming a HUD-registered broker. Once the registration process is completed, you will be able to submit offers on HUDHomestore.com. The forms you require are on the HUD website. They are the SAMS-1111 Broker application and the SAMS-1111A Selling Broker Certification. To get the free PDF reader, click the Adobe Reader link.

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If I am licensed in more than one state, can I make offers for people in each state?

If you are a selling broker or selling agent and have registered with a real estate license and NAID for a specific state, you can make an offer on a property in that state. Each license and NAID combination must be unique. However, if you are a principal broker, you can register in more than one state using a single NAID, but must have a valid broker's license for the states in which you are registering. If you are a selling agent or associate broker you can register in multiple states, but you will need a separate, valid NAID for each state.

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What if I forget my password or user name?

If you forget your password, you can get a temporary password after you answer the two case-sensitive security questions you set up when you first registered. If you forget your user name, you can get it sent to you after you enter your email address and answer the two case-sensitive security questions you set up when you first registered. If you need addition help, you can call 866-777-2034 between 7 a.m. to 7 p.m. Central Time.

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I remember my exact user name and password. Why can't I log in?

Perhaps the user name and password you're using is for another bidding site, not HUDHomestore.com. You can call us at 866-777-2034 between 
7 a.m. to 7 p.m. Central Time.

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How do I get my broker listing corrected on HUDHomestore.com?

If you would like to change any contact information, you must send an updated SAMS-1111 form to HUD. Once HUD makes the changes, your listing will be automatically updated on HUDHomestore.com. 
Click the link to display the 
SAMS-1111 Broker form.

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Why can't I see my name with the Find a Broker search when I've registered as a Bidder on the listing site?

When you register on the listing site, you are registering only as a Bidder who can make bids and check bid results. The Find a Broker search does not look at that information. It shows only those Brokers with active NAIDS in SAMS and P260, whether or not they're registered on the listing site. So registering on the site is independent of your being found on the Find a Broker search.

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I am a broker and have obtained several NAIDs that I use with different branch offices. I can register the NAID for one office, but when I go to register a NAID for a second office I get a message that says that my license is already associated with a NAID.

The system permits only a single NAID to principal broker association. You cannot register with more than one NAID for your state license. If you have many agents in several different locations that you want to register, they must all register under a single NAID.

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I am a selling broker and have entered my broker's NAID and my real estate license number, but I am getting an error. Why can't I register?

Your principal broker must first register as a Bidder on the website (the link is in the upper right corner). Once they have registered, then the associate brokers and selling agents can register on the website using the principal broker's NAID.

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How do I update my personal (profile) information?

Once you've logged in, click the Bidder Functions link to the left of the Logout link, then click User Profile on the top menu. In the Update Profile screen you make changes to your password, security questions, NAID information, and contact information. To save your changes, click Submit.

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On which screen can I submit an offer?

After you find the home on HUD Homestore, click e home's case number to display the Property Details screen. 
On that screen is the Submit an Offer button.

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How do I submit an offer?

Here's a guide (PDF) that gives you the details on submitting an offer:

· HUD Homestore Bid Submission

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How do I keep track of offers I make for clients?

Once you submit an offer you can check the status of your offer by logging in to HUDHomestore.com. On the Review Your Bids page you can search for a specific offer or view a list of all of your current offers. You can only view bids that you have submitted.

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What do I do if an offer has been counteroffered?

As a bidder, you can review all HUD initiated counteroffers by selecting the Counteroffer search criteria to 'Yes' on Review your Bids. Also, if you have been notified that there has been a counteroffer, your original bid will have been canceled. Go to the Review Your Bids screen, and locate the bid. Click the Property Case number link to view the Property Details screen. You will then see a link that you can use to respond to the counteroffer.

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What do I do if an offer has been accepted?

If your offer has been accepted, you are required to deliver the signed contract and all addenda to the asset manager within two (2) business days.

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What is the Bid Amount?

The Bid Amount is the sale price for the property. It is a fair market value based on a recent appraisal. You can make an offer under or over the sale price. HUDHomestore.com will select a winning bid based on the offer that gives the highest net to HUD.

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What is a Bid Open Date?

The Bid Open Date is the date on which the asset manager can open, and accept or reject bids.

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When are bids opened?

The asset manager can open and accept bids on the Bid Open Date. The date and time that this can occur is shown on the Property Details screen. Bid Open dates vary according to the type of listing period that the property is currently in.

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Can I cancel an offer after it has been submitted?

Yes you can cancel an offer after it has been submitted up until the bid-opening date. Log in to HUDHomestore.com, click Bidder Functions, and go to Review your Bids. Click the bid you want to cancel. Click the Withdraw Bid button. A summary screen will appear, where you click the check box to accept the terms and conditions and then click the Withdraw Bid button. The bid is then withdrawn from consideration by the Asset Manager. You are not able to cancel an offer after the bid-opening date has passed.

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Can I modify an offer after it has been submitted?

Yes you can modify an offer after it has been submitted up until the bid-opening date. Log in to HUDHomestore.com, click Bidder Functions, and go to Review your Bids. Click the bid you want to cancel. Click the Modify Bid button. A summary screen will appear where you can modify the bid. Click the Continue button. Review the bid summary, click the check box to accept the terms and conditions, then click the Confirm Bid Submission button. The modified bid is then submitted and the original bid is withdrawn from consideration by the Asset Manager. You are not able to modify an offer after the bid-opening date has passed.

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How do I find out if an offer has been accepted?

It remains the responsibility of the bidder to review the status of all submitted bids on HUDHomestore.com. On the Review your Bids screen, you can filter to find all accepted bids. Automated emails are generated from the system as a courtesy, but should not be relied upon for notification of accepted bids.

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Bid Status

How can I see the status of bids for the property I made an offer on?

Once you've logged in, you can click on Bidder Functions on the top right of your screen and review your bids. You will not be able to view bids other than those you have entered yourself.

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What are the different bid statuses?

AC: Accepted - The AM has ACCEPTED your bid. Please ensure that all documentation is in order and has been sent to the AM for review. Failure to do so in a timely manner may result in your bid being canceled.
See What do I do if an offer has been accepted?

CA: Canceled - Your bid was canceled by the AM.

OBC: Other Bid under Contract - Your bid was NOT selected. The AM entered into a Sales Contract on another bid. If you elected your bid to be a backup, your bid will be saved for future consideration in case the contract gets canceled.

OBS: Other Bid Selected - This bid has NOT been selected. The AM has a preliminary contract acceptance from a different bidder for this property. If you elected your bid to be a backup, your bid will be saved for future consideration.

PR: Pending Review - Your sealed bid is Pending Review and is not currently available to the AM. You cannot modify or withdraw this bid. Bids from a previous bid-opening date are still under review. The AM does not have any additional information at this time.

SB: Sealed Bid - Your bid is sealed and is not available to the AM. You can modify or withdraw the bid unless the Asset Manager has accepted a bid from an earlier bid period.

UR: Under Review - The AM is currently reviewing your bid and others from this bid-opening date.

WI: Withdrawn - You withdrew your bid from consideration before the AM reviewed the bid.

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