FAQs


When can I drop off my samples?

Sample drop-offs from 10am to 4pm (Mon-Fri) only.  

Due to UNC security considerations, our facilities may not be accessible outside these hours.

Are our services open to the public?

No.  We currently accept internal samples and engage in collaborations with UNC faculty only.

Do I have to make the libraries for submission?

No.  While we will accept user-made libraries, we can (for a fee) make the libraries for you.

How will I know when my sample is ready?

You will receive an email with a link to the data.

Can I get help analyzing my data?

Limited assistance is available through the HTSF.  We also have contacts with private firms providing analysis services.