Patient Information

Practice Hours

Monday to Thursday: 8am - 8pm

Friday: 8am - 5pm

Saturday: 8am - 5pm

Sunday and Public Holiday: Closed

 

Doctors

Dr Kelvin Yip

MBBS FRACGP DCH

Family medicine, Paediatrics

Consulting Monday, Tuesday, Thursday, Friday and Saturday

 

Dr Pansy Lai

MBBS FRACGP Diploma Paediatrics UNSW

Family medicine, Paediatrics

Consulting Monday and Thursday mornings 10am - 2pm

 

Dr Maximilian Wong

MBBS FRACGP

Consulting Monday, Tuesday, Wednesday and Friday

 

Dr Joshua Wan

MBBS BSc(Med) DCH FRACGP

Consulting Monday, Tuesday, Wednesday, Thursday and 3rd Saturday

 

Dr Emily Ho

MBBS FRACGP DCH(SYD)

Consulting Monday, Thursday and Friday

 

Dr Cindy Deng

 MBBS,FRACGP Dip Child Health, Cert. Sexual and Women’s Health

Consulting Wednesday and Saturday

 

Dr Julia Cheng

MBBS FRACGP

Consulting Monday

*Dr’s times & availability are subject to change.

 

Practice Team

 

Receptionist

Yan and Mei Mei

Practice Nurse

Shirley, Zoe, May

Specialist and Allied health Psychologists, Physiotherapist and Dietitian

Fees

Our practice bulk bills all patient with a valid medicate card. There will be a fee of $ 60 upwards for private patient. For Allied Health and specialist services, Please check with front desk.

 

 

 

 

 

 

 

 

Range of Services

·        General consultation, family health care

·        Family planning, pap smears, pregnancy tests & antenatal care

·        Heart, lung & skin check & cryosurgery

·        Vaccination for children, adult and travel

·        Sports medicine and health screening

·        Minor operations and procedures

·        Mental Health and men health

·        Pathology & blood test on site

New Patient Registration form

Please complete our new patient registration form including emergency contact. We encourage our patients to culturally identify when completing this form.

Appointments

Appointments are encouraged. Please ask for your preferred doctor when making an appointment. We also cater for walk-ins. Emergencies will always be given priority. Doctors aim to see patients on time, however, sometimes delays can occur.

Longer Consultations
Standard consultations at this practice are 15 minutes. Please let the receptionist know if you need to book a longer appointment.

Home and Nursing Home Visits
Home visits are available for regular patients living in the local area (within 2kms radius) with substantial medical or mobility problems. Home visits may attract extra fee at the doctor’s discretion. There may be a fee charge for the visit.

Telephoning Your Doctor
Doctors in this practice may be contacted by phone during normal surgery hours. If the doctor is with a patient a message will be taken and your call will be returned as soon as possible. If your call is urgent, you will always be put straight through to the doctor.

Test Result

Results are not discussed over the phone. All patients must make an appointment to review their results. In urgent cases, the doctor will contact the patient.

After Hours

If you require medical care after hours, please dial 137 425 (Family Care Medical Services)

In emergencies, ring 000 for an ambulance. Your nearest hospital is Hornsby Hospital 02 94779123 or

After hours GP HELPLINE 1800 022 222.

 

 

 

 

 

Smoking Policy

This is a non smoking practice. We would appreciate your cooperation.

 

Health Record

This practice has a system whereby patient information is updated regularly so the information remains current and accurate. Our practice is working towards appropriately tailoring care to our patients by routinely recording cultural background.

 

Recall/Reminder System

Our practice is committed to preventive care. You have the option of registering to receive reminder notices regarding health care services appropriate to your care.

Other reminder categories:

-ACIR

-Pap smear register

-Medicare www.medicare.com.au

 

Website and E-mail

Our practice website is www.hornsbygp.com.au; please feel free to have a look.

This practice does not use e-mail for patient care, please phone our surgery number 02 9477 6000.

 

Feedback

We always welcome comments and suggestions regarding the care you receive at this practice. Please feel free to talk to the doctor or our receptionist. You may prefer to write to us or

use our suggestion box.  Alternatively you may prefer to contact the Health Care Complaints Commission on (02) 9219 7444.

Translating Services

·        TIS Translating and Interpretation Service 131450 and see our poster in the waiting room

·        National Relay Service 133677 (Hearing/Speech Impediment)

·        NABS National Auslan Interpreter

Booking & Payment Service

1800 24 69 45 or SMS 0427 671 261

Medical records and Privacy

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We comply with the Privacy Act 1988 including the way we collect, store, use and disclose health information. For more information, please visit www.oaic.gov.au/privacy/privacy-act/the-privacy-act 

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