Ombudsman's Office State of Nevada

 If you have filed a complaint with the Nevada Ombudsman's Office and had it kicked back "unsubstantiated" or denied for any other reason by the Investigation section of the Nevada Real Estate Division (NRED), we need to hear from you.  

There is a pattern of dismissing most complaints and we need your help in this failure of NRED to protect homeowners.

Please contact us with documentation to substantiate these patterns.

The Office of the Ombudsman was created to help and protect homeowners.  The track record is deplorable at best.


Duties and Responsibilities of the Office of the Ombudsman

      1.  The Office of the Ombudsman for Owners in Common-Interest Communities and Condominium Hotels is hereby created within the Division.

      2.  The Administrator shall appoint the Ombudsman. The Ombudsman is in the unclassified service of the State.

      3.  The Ombudsman must be qualified by training and experience to perform the duties and functions of office.

      4.  In addition to any other duties set forth in this chapter, the Ombudsman shall:

      (a) Assist in processing claims submitted to mediation or arbitration pursuant to NRS 38.300 to 38.360, inclusive;

      (b) Assist owners in common-interest communities and condominium hotels to understand their rights and responsibilities as set forth in this chapter and chapter 116B of NRS and the governing documents of their associations, including, without limitation, publishing materials related to those rights and responsibilities;

      (c) Assist members of executive boards and officers of associations to carry out their duties;

      (d) When appropriate, investigate disputes involving the provisions of this chapter or chapter 116B of NRS or the governing documents of an association and assist in resolving such disputes; and

      (e) Compile and maintain a registration of each association organized within the State which includes, without limitation, the following information:

            (1) The name, address and telephone number of the association;

            (2) The name of each community manager for the common-interest community or the association of a condominium hotel and the name of any other person who is authorized to manage the property at the site of the common-interest community or condominium hotel;

            (3) The names, mailing addresses and telephone numbers of the members of the executive board of the association;

            (4) The name of the declarant;

            (5) The number of units in the common-interest community or condominium hotel;

            (6) The total annual assessment made by the association;

            (7) The number of foreclosures which were completed on units within the common-interest community or condominium hotel and which were based on liens for the failure of the unit’s owner to pay any assessments levied against the unit or any fines imposed against the unit’s owner; and

            (8) Whether the study of the reserves of the association has been conducted pursuant to NRS 116.31152 or 116B.605 and, if so, the date on which it was completed.