RESUME

GWENDOLYN L. WILLIAMS  
H: (318) 828-4275; C: (318) 834-3710
Email: gwen78@att.net ; gwenw7860@gmail.com
EDUCATION
Bossier Parish Community College                                                                                                                 August 2010 - present   
Cyber Information Technology, Associates of Applied Science in Information Network Security Specialist, 3.5 GPA
 Louisiana Tech University                                                                                                                                Graduated in May 2009 
 Associates Degree in Computer Applications, 3.0 GPA                                                                                                
Louisiana University of Shreveport
 Computer Science, 28 Semester Hours, 3.0 GPA
University Of Monroe, LA
 Computer Programming, 20 Semester Hours, 3.5 GPA
WORK EXPERIENCE
City Carrier for the U.S. Post Office, Bossier City, LA                                                                                                                                                                     June 2005- August 2009
Duties includes casing mail, making sure that address changes are properly routed correctly to other offices, and delivering mail and packages.
 
Customer Service Representative at Chase Mortgage Company, Monroe, LA                                                                                                         October 2004- June 2005          
Duties included maintaining and updating customer’s information in a data base and answering over 100 calls a day regarding customer’s mortgage concerns.
 
Customer Service Representative at Center Point Energy, Shreveport, LA                                                                                                                May 2004 -October 2004
 Duties included maintaining and updating customer’s information in using a data base called SAP and answering over 100 calls a day regarding customer’s concerns about their natural gas accounts.
 
Ground Radio Maintenance Technician for the U.S. Air Force at Barksdale AFB, LA                                                                                                April 1998- April 2004
 Duties included troubleshoot, repaired, inspected, operated, and maintained over $300,000 worth of radio equipment records for 30 personnel Core Automated Maintenance System; published policies and guidelines for our organization using Microsoft Office; maintained over 100 records and files flawlessly.
 
HONORS AND ACTIVITIES
  • Currently a member of Phi Theta Kappa Honor Society since May2011
  •  Formerly a member of the U.S. Postal Service Union Board.
  •  Leader of the Training and Safety Program while in the military in 2004 using Excel and Word.
SPECIAL SKILLS
  • Proficient in Microsoft Office  Word, Excel, and PowerPoint.
  •  Implemented the Training and Safety Program in the 608th ACOMS in the 8th Air Force of Barksdale AFB, LA using Word.
  • Administrated the Training Program for 30 personnel using Word and Excel.
  •  Outstanding Organizational Skills.
  •  I have taken classes using Linux, Ubuntu, and Microsoft Server 2008, Network Forensics and different software and classes in Network Security.
  •  I have experience working with Dreamweaver and Perl CGI to build websites.
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