GWENDOLYN L. WILLIAMS
H: (318) 828-4275; C: (318) 834-3710
Email: firstname.lastname@example.org ; email@example.com
Bossier Parish Community College August 2010 - present
Cyber Information Technology, Associates of Applied Science in Information Network Security Specialist, 3.5 GPA
Louisiana Tech University Graduated in May 2009
Associates Degree in Computer Applications, 3.0 GPA
Louisiana University of Shreveport
Computer Science, 28 Semester Hours, 3.0 GPA
University Of Monroe, LA
Computer Programming, 20 Semester Hours, 3.5 GPA
City Carrier for the U.S. Post Office, Bossier City, LA June 2005- August 2009
Duties includes casing mail, making sure that address changes are properly routed correctly to other offices, and delivering mail and packages.
Customer Service Representative at Chase Mortgage Company, Monroe, LA October 2004- June 2005
Duties included maintaining and updating customer’s information in a data base and answering over 100 calls a day regarding customer’s mortgage concerns.
Customer Service Representative at Center Point Energy, Shreveport, LA May 2004 -October 2004
Duties included maintaining and updating customer’s information in using a data base called SAP and answering over 100 calls a day regarding customer’s concerns about their natural gas accounts.
Ground Radio Maintenance Technician for the U.S. Air Force at Barksdale AFB, LA April 1998- April 2004
Duties included troubleshoot, repaired, inspected, operated, and maintained over $300,000 worth of radio equipment records for 30 personnel Core Automated Maintenance System; published policies and guidelines for our organization using Microsoft Office; maintained over 100 records and files flawlessly.
HONORS AND ACTIVITIES