Contact Us‎ > ‎


Mike Graybill, President, Cleaning Services


Rafael Rosario, senior technician

Originally from Puerto Rico, Rafael has lived and worked in Lancaster for many years. He has worked for 9 years at Guaranteed Carpet Services and prior to that also worked in the carpet cleaning & flooring restoration field for 10 years.

Greg Falk, President, Flooring Services

Owner of Guarantee Services LLC since 1990, Greg's greatest asset is his work ethic. He knows how to clean carpets efficiently and expertly – with attention to details – and has a staff of reliable, trustworthy employees you will feel comfortable having in your home.

Greg now specializes in flooring sales. He has established a unique Shop-at-Home service, in which he brings samples to your house, gives recommendations based on the space, measures and does an estimate. Because of our low overhead, Guaranteed Flooring can give you the best price on recommended flooring.

Greg, a lifelong Lancastrian, is a member of BNI, the Lancaster Chamber of Commerce, the Southern Lancaster County Chamber of Commerce and has been certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification). He is also father of three, a pet owner and Classic Volkswagen aficionado.

Guaranteed Carpet Services: We're Family Run

Guaranteed Carpet Services is family-owned: We're not a franchise. Our name is on our work. We aim to please and GUARANTEE your satisfaction. When we get done beautifying your carpet, if you see anything more we can do, just tell us and we'll make it right. We want to be your personal carpet and upholstery cleaner for years to come.

Guaranteed Carpet Services opened in 1979 with a single carpet cleaning van and a home office. For over 30 years we've specialized in cleaning carpets. Pet accidents? Wine spills? Grease? Bad smells? Flooding? We can handle it. We currently have a fleet of three carpet and upholstery cleaning vans, an installation van and an experienced staff.

What our customers say:

I can always trust Greg & his team to do an excellent job at a fair price. I call him every time. - Susan L., Lancaster

I’ve been using Guarantee Services for many years. Greg and his crew have always been friendly, thorough and professional. I have never been disappointed. - Judi Ralph, Lancaster

Greg was extremely knowledgeable and friendly. A++ Service!! Would use again. - Ryan Rosser, Lancaster

The technician was informative, honest, and performed excellent work in a timely manner. - Nathan Claycomb, Lancaster

Very professional & friendly. Technicians performed the cleaning, explained what they would do & how billing was determined. - Marcia I. H., Lancaster

Thank you for your attention to detail. Rafael was a very conscientious technician and friendly as well. I will recommend your services. - Rick & Pat Murphy, East Earl

Rafael was very thorough. Wonderful job. Will recommend... - Kate Herr, Lancaster

Rafael is always a careful, personable technician. We “appreciate” his work. - Ann King, Strasburg

Love Rafael!! Such a positive & professional person! Always enjoyable, Thanks!! - Susan Lucas, Lititz

Rafael is the best, 1000% on the job, courteous, friendly, takes pride in his job. - Barbara Hall, Landisville

Rafael was very friendly and professional and did an excellent job. Our carpets look brand new! - June Schwar, Millersville

Technician (Rafael) was able to listen to all our concerns, worked quite efficiently, and acted in a warm friendly manner. Eric Bernhardt, Lititz

Rafael completed the job quickly and with amazing results!! He is the best!! - Trudy Radick, Lititz

Very professional & friendly. I want Rafael to come back the next time I have my carpets cleaned! - Kelly Hobbs, Marietta

We felt very comfortable leaving your technicians alone and were extremely pleased with the results. - Theresa Turner, Lancaster

A great, wonderful job and very courteous personnel. - Crystal Eby, Ephrata
Rafael had the “added stress” to do his job with my 2 dogs! He was so very friendly to them. Next time they’ll probably welcome him with open paws! - Carolyn Harbison, Millersville

Technician was very pleasant and courteous. This was his 2nd or 3rd visit to my home. Always very nice. - Debra Witmer, New Providence

I appreciated the technician's advice, and his professionalism in his work. - Theresa Chetta, Ronks

Our technician was thoroughpatient, displayed interest in pleasing us and answering our questions. - George S., Lancaster