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Customer Comments


How could a company & service be any better – More like trusted friends with a close eye on quality! - Thomas Neuville, New Holland

We always ask for Guarantee Services because they do excellent work and are trustworthy and very affordable. They care about their work and protect it when they are done. - Michael Michener, Lancaster

We felt very comfortable leaving your technicians alone and were extremely pleased with the results. - Theresa Turner, Lancaster

Guarantee Services has always been reliable, trustworthy and fairly priced. - Lynne H., Lancaster

Our carpet always looks great. You have always been very courteous on the phone. I feel safe putting the key under the mat! - Patricia Phelan, Lancaster

We have used Guarantee Services for more than 20 years. I would not even consider using any other company. The quality and service are superior. - Mr. & Mrs. Charles Morris, Lancaster

Customer service was obviously guided from above! Price and quality was outstanding as usual. That’s why I’m a repeat customer. - Liz Eakenrode, Lancaster


I was thrilled with the courteous efficient service and most of all with the price of the service. Far below what I had paid another service previously. - Sarah Flick, Lancaster

I used a competitor recently because I had a coupon, and your service was as good or better at half the price! - Denise Hartman, Lancaster

We had 3 quotes on our carpet cleaning - Guarantee Services not only beat their price hands down - but did a wonderful job at restoring our carpets. - Dr. Susan D., Lancaster

Lancaster’s Best Carpet Cleaning Service. Will never have to look for another. Professional, thorough, courteous and reasonable pricing! - Shelby Scornavacchi, Lancaster

After we moved here, it took us a long time to find a carpet cleaner with excellent quality at a sane (reasonable) price... finally found it with Guarantee Services!  We'll be glad to tell our neighbors about your quality!  We were very impressed with high quality and professionalism at a reasonable price! - M/M A., Lancaster

You did an excellent job, reasonably priced and would recommend you. - Donald Harman, Lancaster

I have used Guarantee Services for the last 5+ years. Always prompt, courteous and competitive pricing. - Judy Richards, Quarryville

I appreciated the coupon promotion & the estimate I was given prior to the service. There were no hidden costs. - Joyce Young, Landisville


Most friendly carpet service in the area.  I recommend you to all my friends. - Donald & Tawni Lingle, Manheim

The service men were very friendly, courteous and helpful. We would use you again. - Mary Jay, Mt. Joy

You have the friendliest people in the industry working at Guarantee Services. Your pricing is reasonable and the results, superb! - Shelby Scornavacchi, Lancaster

Great job. Very friendly. I would recommend you to my family and friends. - Kathleen Armstrong, Ephrata

Having used your service for a number of years is a testimony to your great service and friendliness on all levels. - Toni Williams, Strasburg

Both technicians were friendly & courteous - Scott & Kim Wilson, Lancaster


You did exceed my expectations.  Your technicians were very courteous and, yes, I will use your company again.  Thanks again. - Cathy Huber, Pequea

Fast and courteous response. Very helpful and inexpensive cost. - Mr. & Mrs E., Bausman

Everyone was very helpful and courteous. - Mrs. Gerry Taylor, Lancaster

You are our favorite cleaning persons. The young men were well trained and courteous. - Emma Lewis, Lancaster

Service was excellent. Technician was professional, courteous & helpful.- Diane Niesley, Washinton Boro

My carpets look wonderful! Very courteous and professional service. Will definitely use again. - Tammy Karpinski, Lancaster

They were pleasant, courteous and it looks terrific and smells great! - David Ament, Lancaster

A great, wonderful job and very courteous personnel - Crystal Eby, Ephrata


Very satisfied. You were prompt in keeping your appointment. You were very thorough in cleaning the rugs. - Ruth Kemmerer, Lancaster

Everything looks great.  Thank you for being so prompt and doing such a great job.  It looks better than I imagined and cost much less! - Nathan From, Lancaster

Prompt, quick, thorough clean.  Would recommend them to anyone. - Melynda Hasselbach, Millersville

Work was completed promptly. Staff was courteous and pleasant. - No name

I was impressed with the speed of service – both scheduling and cleaning. - No Name, Lancaster

Prompt, courteous and professional. - Arthur Hohman, Lancaster

Was able to get a scheduled appointment super fast! - Cara Nolletti, Millersville

This is the 2nd time we have used your carpet cleaning services. We have been very satisfied both times. Your employees were always prompt, extremely polite & professional & the carpets now look like new! - The S Family, Lancaster


Courteous, prompt, knowledgeable and helpful. We will use Guarantee Services for our future cleaning and new carpet/ flooring needs! - Claudia Witmer, Lancaster

Our technician was thorough, patient, displayed interest in pleasing us and answering our questions. - George Stine, Lancaster

We were very pleased by the thorough carpet cleaning job that was done.  In addition, they were on time, very polite and gave good instructions at the end of the job. - S., Millersville

Appreciated the follow-up on carpet question after service completed. - Linda Feather, Lancaster

Informative and polite. - Dave Hummel, Manheim


Professional & Courteous! - Anne Harnish, Strasburg

I was very pleased with the work done. The technician was very professional and helpful in answering questions and making recommendations - Diane Niesley, Washington Boro

Your employees were extremely pleasant & very professional - a pleasure to have in our home.  We will definitely use your services in the future! - Kathy S., Lititz

Very professional & friendly. Technicians performed the cleaning, explained what they would do & how billing was determined. - Ms. Marcia I. H., Lancaster

I have been using Guarantee for 17 years, and they have consistently provided quality, professional and friendly service. - Christine H., Lancaster

Helpful, professional, efficient. - Diane Niesley, Washington Boro

Right on time, very professional and a great job. Thanks! - Marcus Smith, Lancaster

I owned & operated a carpet cleaning business for 31 years and your service & professionalism is what a good carpet business should be. - James Folker, Lititz

Technicians were very professional, friendly and courteous. I always highly recommend you all. - Judy Ralph, Quarryville 

You were both professional & eager to answer any questions. - No Name

I appreciated the technician's advice, and his professionalism in his work. - Theresa Chetta, Ronks

This is our 3rd time using Guarantee Services and we have been very pleased each time! - Lisa Whitaker, Lancaster

I appreciate your professionalism, attention to detail and personal interaction.  Thanks! - John W., Millersville


Very helpful and the people that were in my home were very courteous to my animals and their feelings - No Name 

Stain Removal

Great job getting out the green candle wax. - Doug Pfautz, Landisville

A spot of silly putty was stuck in carpet for about 3 years and your technician got it out!

I will use you again. - Amy Flood, Landisville

Thank you for getting out the blood stain! - Sylvia Lehner, Peach Bottom

I was very pleased with the appearance of my carpet – all those ugly coffee spots were GONE. - Dolores Sachs, Manheim

I was pleasantly surprised by all the stains that “disappeared.” - Rose Carter, Lancaster

I was pleasantly surprised by all the stains that “disappeared.” - Rose Carter, Lancaster
Thank you so much for getting out the pet stains!! - Mrs. Loura K., Lancaster

Rafael saved the day. The carpet looks great where I had my spill and tried to fix it. I can’t see even a trace of the spill. Thanks so much. - Debbie Tornfelt, Lancaster

Rafael did a great job. He removed stains I thought were permanent. He was professional and thorough. - Diane Niesley, Washington Boro


Rafael & Tim were very good and helpful. They were nice guys. Good employees for you. - Herr, Hollwood

The two workers were very thorough and did an excellent job, as usual. - Margaret Wilson, Mt. Joy

I would like to again thank Mr. Rafael. His presentation on carpet cleaning was excellent. - Mr. Michael Yost, Lititz (Retired N.Y.S. Commissioner) -------

Technicians were very clean and did not get water on my other floors except where to be expected. - Edward W., Lancaster

Very professional & friendly. I want Rafael to come back the next time I have my carpets cleaned! - Kelly H., Marietta

Your man Rafael worked up some sweat, made extra effort to fix the problem areas. - Carol W., Lancaster

Your staff was great. They did a great job, took their time and were nice to talk to. I will use Guarantee Services again. - Marcus Smith, Lancaster

My 20-year-old rugs look almost like new. Technician did a great job. Thank you. - Harriet S., Millersville

Technicians were polite and efficient, helpful and considerate. I would recommend service to neighbors and friends. - No Name, Lancaster


You all were very professional and thorough. The house and furniture is so clean that even my residents commented that you can smell the freshness. - Bill, Bremerton Manor Personal Care Home

With two small children and a dog, my carpets can get really dirty. I'm always amazed at how great they look after you clean them! - J. A., Lancaster

Very pleased with results. We will call on you again and will recommend!! - Mrs. H., Lancaster

Your service exceeded my expectations. And thank you for the spot out sample. - Louise Williams, Lancaster

I am so glad my friend/colleague recommended you. You and your services exceeded my expectations. - Jody Cavanaugh, Lebanon

I originally was planning to call “C******** C*****” when a relative recommended your company. Your work and friendly personality were everything Betty said you were. I will definitely recommend you to all my friends and family. - Phyllis Murphy, Lancaster

I was amazed that our stairs, that see so much foot traffic, could look like new again. - Wendy Herr, Mount Joy

Fantastic! Looks like someone came in and gave me a whole new carpet. Stepping on it is so plush. I am so thankful I saw your truck in the area. Thank you for making my life so happy. Amazing job!!! - Helen E., New Holland

Great Job! Cleaned the apartment I was vacating and had time to do my new townhouse carpets right afterwards unscheduled – Awesome! - Mike Volland, Lancaster

We appreciate you! We always tell our friends. - Nancy M., Lancaster

Excellent service – I will definitely use your company again and I will highly recommend Guarantee Services to friends and family. - Kathy S., Lititz

Thank you for such a great job and for squeezing me into your schedule. - Barbara Kurtz, Lititz

A great job as always! - Judy Wales, Lancaster

Very satisfied as always. - Christi Knox, Lancaster

My carpet is 23 years old and it looks great. - Paul & Doris T., Lancaster

Everything came out wonderful, we appreciated everything. Our carpet looks brand new. - Dennis Nolt, Ephrata

Thanks again for a nice job. We’ll contact you if / when we want replacement carpet. - Joyce G., Lampeter
Working with your company is a pleasure. I wouldn’t call anyone else for carpet cleaning! - Carolyn Miller, Millersville

Great job! The carpets came up beautifully and look brand new.  Thank you for great service, again! - Cindy Tascione, Millersville

Always a great job... we are always wowed by the results every time. - Chris D., Lititz

I was very pleased with the outcome as well as how quickly they worked. - Catherine Zeager, Mt. Joy

Outstanding! We are putting our house on the real estate market and they took meticulous care. We are very proud of our carpets! - Barbara Skelly, Millersville
I am a repeat customer and every time the service has been outstanding. - Ms. Maribel Serrano, Lancaster

This is the second time we had you clean our rugs and it won’t be the last. Great job. - Ken Rowe Sr., Lancaster

We are completely satisfied with your work and the gentleman who did the cleaning. Will recommend you highly. - William Stewart, Lancaster

Thank you for the wonderful customer service. You went above and beyond, spending extra time to do the best job possible. It was much appreciated. You can’t find that kind of service and hard work anywhere else! - Melissa Carpenter, Mountville

I was very well pleased with your work. Looks great! - Ruth Ruhl, Elizabethtown

You did a great job and I was shocked on how little time you completed the job! - Becca Barker, Millersville

As always great service – rugs look great! - Linda Bredin, Ronks

Good service & right on time. - Marcus Smith, Lancaster

I would highly recommend your service. - A. J. Heisey, Lancaster

They worked quickly and closed gaps where hoses came into the house on a very clear, cold day! - Dorothy Hess, Washington Boro
Will hire your company in the future. Recommend your services to others. - Pam D., Conestoga

We have used your services for many years and have been very satisfied. - Kenneth R., Elizabethtown
Delighted with service. Employee very polite. - Arlene Plourde, Lancaster
It's always a pleasure having you guys come in and clean. The carpets always look great! - Ashli Flury, Lancaster
Anyone who asks about a good carpet cleaner, I would recommend Guarantee Services. - Phil Zeller, Lititz
Did great job, especially since we are cat owners. Thanks. - Janice Weber Brown, Lancaster
Thank you for coming on a Saturday. - Sally Saxton, Lititz
Very thorough cleaning, pleasant technicians, very timely service. - Eileen Thomas, Millersville
I was amazed how clean my carpet got...  Also how quickly it was done and how kind both men were to me. - Pat Love, Lititz
Your carpet cleaning service is impeccable. - Renee Blankenstein, Millersville
Your staff was great. They did a great job, took their time and were nice to talk to. I will use Guarantee Services again. - Marcus Smith, Lancaster

My carpet is 23 years old and it looks great. - Paul & Doris Tangert, Lancaster

I was very pleased with the work done. The technician was very professional and helpful in answering questions and making recommendations. - Diane Niesley, Washington Boro