Services Offered

Training and  Development Courses
Graham Sykes: offers companies training courses in many aspects of business and generic skills, including.....
Appraisal, Assertiveness, Chairing Meetings, Change Management, Communication skills, Craft Trainer, Customer Relationship Management (CRM), Customer Service, Dealing with Difficult People, Diversity and Equality, Emotional Intelligence, Employee Engagement, Empowerment, Health and Safety, Influencing Others, Leadership, Listening Skills, Managing Meetings, Motivation, Negotiation, Personal and Professional Impact, Performance Management, Presentation Skills, Quality Champion, Successful Selling, Supervisory Skills, Stress Management, Team brief, Team Building, Team Work, Thinking and Taking Decisions, Time Management, etc.
The above are offered 'off the shelf' or made bespoke to your organisational needs

You are only as good as the skills, knowledge and behaviour of your staff.  Do you need to invest more in them, can you afford not to?

Career Coaching

You can improve your chances of being successful in your career or in finding work by giving yourself 'the edge' over other candidates.  It's tough in the job market at the moment so you need all of the technique and confidence you possess in order to get the job or promotion you deserve.
You can undertake coaching on a one-to-one basis with me in person, by telephone or over the web.  Some people like one off appointments but some like to receive ongoing support with CV writing, job applications, interviews, presentations etc. 

Why not invest in your future now?
Executive Coaching
Is available for not only career guidance but also for problem solving and business development.   You may not think that this can be helpful to you if you have never tried it but of course top sports people have a coach to improve their game or to keep at the top of their game.  Why? - Well they know someone looking on from the sidelines can help them to discover for themselves what needs to and can be done.
People Development Consultancy
Working with your leaders at a strategic level to ensure that your 'enablers' are getting the best from your people.

I am an experienced practitioner of Investors in People (IiP) (successfully steering my last organisation to Gold status) and EFQM (achieving Recognised for Excellence 4*). please contact me at

Other services/facilitation: 
Skills Deployment Inventory (SDI) see
'The SDI® (Strength Deployment Inventory®) is a proven, memorable tool for improving team effectiveness and reducing the costs of conflict. It is the flagship learning resource of a suite of development tools based on Relationship Awareness.'
Pecha Kutcha see  'It's a format that makes presentations concise, and keeps things moving at a rapid pace.'
World Cafe see 'Drawing on seven integrated design principles, the World Café methodology is a simple, effective, and flexible format for hosting large group dialogue.'
Mystery Shopper to get an objective view and report on how your outlets are doing.

ecoaching via Skype - To avoid travel costs and to gain easy access why not try coaching via Skype?  Its quick, cost effective and efficient.