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CodeRED

**On Friday, January 29, a message intended for the Town of Lisbon was inadvertently shared across our CodeRED system county-wide and in neighboring areas.  The message was clear but has caused some confusion.  We apologize for the inconvenience of the widespread nature of this notification.**


Recent CodeRED activity


SECONDS COUNT IN AN EMERGENCY!
                                                                         

Grafton County has instituted the CodeRED Emergency Notification System - an ultra high-speed telephone communication service for emergency notifications. This system allows us to telephone targeted areas of Grafton County in case of an emergency situation that requires immediate action (such as a missing child or evacuation notices). The system is capable of dialing thousands of phone numbers per hour. It then delivers our recorded message to a live person or an answering machine, making three attempts to connect to any number.

A document explaining our CodeRED system can be downloaded here-feel free to share it.

It is important that all residents and business within the County subscribe to the system to ensure proper notification can be made during an emergency.  Subscription is quick and easy, and your information will remain confidential within our system and not be used for any other purpose.

CLICK HERE TO GET STARTED

 

Examples of times when the CodeRED system could be utilized:  Evacuation notice & route, Missing person, Fires or Floods, Bomb threat, Hostage situation, Chemical spill or Gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.

Common questions about the CodeRED notification system

Have other questions? Feel free to email  codered @ graftoncountysheriff.net or call (603)787-2111  Extension 144.

How do I sign-up for Grafton County's CodeRED system?

Click on the CodeRED icon on any page at www.graftoncountysheriff.net.  You will be guided through a quick and easy subscription form that will help you load your own information in the system.

Where is the Grafton County Dispatch area?

The area covered by Grafton County's CodeRED system includes all of the towns in Grafton County and all of the Twin Fire Mutual Aid towns. 

Why do I need to subscribe ?

Subscribing to the CodeRED system manually will ensure your most accurate address and telephone information is on-file if we need to make emergency notifications of events in your area.  Some residential information is already stored in our system but updating it yourself is the best way to ensure we can reach you in an emergency.  Your information is stored ONLY for the purpose of emergency notifications and is not shared or used for any other purpose.

What does it cost to subscribe or receive notifications?

There is NO charge to subscribe or receive notifications.  Subscription can be accomplished very quickly on our website.

What if I don't want to receive notifications ?

Although we would like to be able to make notifications to everyone possibly affected by an emergency, we will remove your name/number from our notification list if you request removal in writing.  Please send a signed request, including your full address and telephone number(s) to:  CodeRED Coordinator, Grafton County Sheriff's Department, 3785 Dartmouth College HWY, North Haverhill, NH  03774-4936.   We cannot accept removal requests by telephone.

Will I get "telemarketing" or other calls from this system ?

No calls will be made except actual notification calls.  Your subscription information will be not be shared or used for any other purpose.


I received a CodeRED call, does that mean I am in the CodeRED database?
Yes. If they would like to submit additional information, such as cell phone numbers, text and email information, they must visit your website and click on the Logo. CodeRED always de-duplicates by phone number, so if they are unsure if they are registered, they should just submit their information again. This will ensure they are in the database!


Why did CodeRED call me several times?
If there is no answer and they do not have an answering device, the number will be attempted up to 3 times .

It called me but no message played.
If they answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if is has reached a live person or answering device. If they do not say anything, it will hang up and retry the number in the next pass of the non connected numbers.

Why did it leave only part of the message on my answering machine?
CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. They can call back the 866-419-5000 and receive the entire message. This does not happen often. We are calling approximately 23,000 records. There is a chance that they may get a few of these.


Why does my phone ring once and hang up? It has called me twice and won’t let me answer it.
 If they have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. They have two options. They can remove the ring back tone or they can contact their cell phone provider and request that the phone number 866-419-5000 for CodeRED bypassed by this feature.
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Dispatch Grafton County,
Apr 2, 2011, 7:43 AM
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