Embrace a challenging career using my experience, education, training, and common sense in computer hardware/software support.
Excellent verbal/written communication and customer service skills.
Excellent organizational and project management skills.
Experienced in network troubleshooting and component level replacements.
Experienced in system commands including but not limited to ipconfig, ping, tracert, netstat, etc.
Experienced in Microsoft Office including Word, Excel, Access, Outlook, Publisher, and PowerPoint.
Experienced in the installation, upgrading, updating, and security of Windows operating systems including XP, Vista, 7, and in limited capacity of Windows Server 2003/2008.
Knowledgeable, in limited capacity, of Apple software and hardware.
Knowledgeable, in limited capacity, of Linux client and server operating systems.
Experienced in disaster recovery planning and testing.
Educated/trained in computer forensics including basic data recovery and analysis.
Educated/trained in Web design and graphics applications including Adobe.
Education, Certifications, and Honors
Degree in Applied Science
Employment and Experience
Technical Support - AEI
Food Service/Customer Service
Merchandise Manager/Customer Service
Assistant Network Administrator/Data Processor