Resume

Objective

Embrace a challenging career using my experience, education, training, and common sense in computer hardware/software support.

Technical Qualifications

Excellent verbal/written communication and customer service skills.

Excellent organizational and project management skills.

Experienced in network troubleshooting and component level replacements.

Experienced in system commands including but not limited to ipconfig, ping, tracert, netstat, etc.

Experienced in Microsoft Office including Word, Excel, Access, Outlook, Publisher, and PowerPoint.

Experienced in the installation, upgrading, updating, and security of Windows operating systems including XP, Vista, 7, and in limited capacity of Windows Server 2003/2008.

Knowledgeable, in limited capacity, of Apple software and hardware.

Knowledgeable, in limited capacity, of Linux client and server operating systems.

Experienced in disaster recovery planning and testing.

Educated/trained in computer forensics including basic data recovery and analysis.

Educated/trained in Web design and graphics applications including Adobe.

Familiar, in limited capacity, of programming languages including Python, JavaScript, and HTML5.

Education, Certifications, and Honors

Associate Degree in Applied Science

  • Information Network Security Specialist
  • GPA 3.95 - Bossier Parish Community College Division of Technology, Engineering, and Mathematics

Certification(s):

  • CompTIA A+
  • CompTIA Network+

Honors:

  • Phi Theta Kappa International Honor Society
  • Chancellor’s List/Dean’s List

Employment and Experience

Technical Support - AEI

  • Navarre, Florida
  • From 3/2012 to Present

Various Food Service/Customer Service

  • Louisiana and Florida
  • From 1/2007 to 2/2012

Merchandise Manager/Customer Service

  • Various Locations
  • From 11/2005 to 1/2007

Assistant Network Administrator/Data Processor

  • Louisiana
  • From 2/2003 to 11/2005