Conflict Intervention Skills

Conflict Intervention, and Management

The Conflict Intervention offering consists of two broad levels or target groups, the general public and operational security officers. Security officers group is further divided into supervisors and guards, known in Finland as järjestyksenvalvoja and vartija/vahtimestareja. 

These Skills Enhancement Training Services (SeTs), sessions and programmes are not just a set of physical intervention and self-defence skills, but, a holistic and integrated programme of techniques, tactics, communication skills and applied psychology for managing conflict in a more peaceful and constructive manner that can be integrated into a company's conflict management and grievance procedures and policies.

The A.A.R.M. courses for the general public

The Assault Awareness and Risk Management (A.A.R.M.) courses are a group of 2, 3 or 5 -day introduction courses on personal security and conflict management for the general public or company staff who are at risk of violence in the workplace

Sadly, whether it be women's self-defence classes or courses for staff exposed to risks in the workplace, the industry is plagued by stories of amateur-like courses based on fighting skills and the teachers 101 favourite combat techniques. In some cases, it has even been reported that 80% of reception staff participants on a one day course took sick-leave the following day to recover from battering and bruising they received, physically and mentally. 

The AARM course, however, contains only a small number of simple and limited physical techniques and skills to support the main focus on situational management, communication & customer relationship management skills. It is not enough to know that you need to be polite and act like a 'gentleman', we must also understand how to do that linguistically and non-verbally in a manner that promotes voluntary compliance and is both coherent, consistent and congruent with the physical skills and tactics employed in practical self-defence. 

Operational security training (supervisors and guards)

Operational Security training programmes for guards and supervisors are tailored extra-curricular courses and classes aimed at people working in front-line civilian security roles, or any other responsible persons at risk of violence in the workplace, who have realized the need for significantly more knowledge and skills than those taught in the standard security job certification courses. As required, these can usefully be taught as a follow-on from the AARM courses, or as stand-alone training for those already with some knowledge and experience. 

This group is divided into two groups:

Security Supervisors Training

  • These training programmes focus on personal safety, conflict intervention and management skills for those primarily concerned with maintaining public order and safety.

Security Guards/Detectives Training

  • This programme extends the basic supervisor training to 'Loss Prevention' and arrest techniques and tactics.

Despite the best efforts of the police and authorities to ensure some basic training an licensing for private security professionals, security officer courses of all levels are woefully lacking in technical knowledge, skills and content in these critical areas of the job performance. Most security staff are well versed in the basic laws that bind them and their operational procedures, but quite unprepared for actually doing the job itself. This crisis of certainty and confidence is further exposed and exacerbated when put under pressure in the job to get results by clients who have little or no knowledge of the law, let alone any understanding of the job itself and its limitations. This creates a further crisis of correctness vs. obligation at the risk of personal criminal liability, a dilemma that leads to further hesitation and conflict with the client as well as the client's customers. A famous Finnish music artist/ singer (whose name I now forget) actually wrote a song about this predicament. 

Cheap-skating on the training and well-being (conditions, benefits and salary) is not the way to achieve better performance, let alone reduce high costs from labour turnover and low morale. Throwing your frontline staff in at the deep end as a test to see if they sink or swim is not a professional policy, its a COP-OUT!

Ask your self...

Do you want better performance and lower labour turnover (costs) with good colleague and customer relations in your work-place?

If, you say YES to this simple question, then get your staff properly trained and prepared with SeTs. Take some time, now, to familiarise yourself with our standard course and class offerings, or better still...

Contact us, now!