Frank K. Y. Chan
Professor of Information Systems, Head of Department
Department of Information Systems, Data Analytics and Operations
ESSEC Business School
3 Avenue Bernard Hirsch, 95021 Cergy Pontoise Cedex, FRANCE
Email: [chanf@essec.edu]
Embedded Files
Biography
Frank Chan is a Professor of Information Systems at the ESSEC Business School. His research interests include electronic government and technology implementation. His research has appeared in leading business and public administration journals, including MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Journal of the Association for Information Systems, Information Systems Journal, Journal of Operations Management, Journal of Business Ethics, and Public Administration Review. He serves as a Senior Editor for Information Systems Journal. He has also been a consultant for United Nations ESCAP on projects in the digitalization of tax administrations in Asia.
Education
PhD in Information Systems, Hong Kong University of Science and Technology
BBA in Information Systems and Finance, Hong Kong University of Science and Technology
Journal Publications
Job crafting in the context of enterprise system implementations. Journal of Management Information Systems, 2025, 42(2), 564-598 [Download]. (with Thong, J.Y.L., and Venkatesh, V.)
Design characteristics and service experience with e-government services: A public value perspective. International Journal of Information Management, 2025, 80, 102834. (with Thong, J.Y.L., Brown, S.A., and Venkatesh, V.) [Download]
Equality does not make you happy: Effects of differentiated leader-member exchange and team member exchange on developer satisfaction in agile development teams. MIS Quarterly, 2023, 47(3), 1239-1270. (with Venkatesh, V., Thong, J.Y.L, Spohrer, K., Arora, A., Hoehle, H., and Venkatraman, S.) [Download]
Service design and citizen satisfaction with e‐government services: A multidimensional perspective. Public Administration Review, 2021, 81(5), 874-894. (with Thong, J.Y.L., Brown, S.A., and Venkatesh, V.) [Download]
Drivers and inhibitors of Internet privacy concern: A multidimensional development theory perspective. Journal of Business Ethics, 2021, 168(3), 539-564. (with Hong, W., and Thong, J.Y.L.) [Download]
How agile software development methods reduce work exhaustion: Insights on role perceptions and organizational skills. Information Systems Journal, 2020, 30(4), 733-761. (with Venkatesh, V., Thong, J.Y.L., Hoelhe, H., and Spohrer, K.) [Download]
Children’s Internet addiction, family-to-work conflict, and job outcomes: A study of parent-child dyads. MIS Quarterly, 2019, 43(3), 903-927. (with Venkatesh, V., Sykes, T.A., Thong, J.Y.L., and Hu, P.J.H.) [Download]
Customers’ tolerance for validation in omnichannel retail stores: Enabling logistics and supply chain analytics. The International Journal of Logistics Management, 2018, 29(2), 704-722. (with Hoelhe, H., Aloysius, J.A., and Venkatesh, V.) [Download]
Managing citizens’ uncertainty in e-government services: The mediating and moderating roles of transparency and trust. Information Systems Research, 2016, 27(1), 87-111. (with Venkatesh, V., Thong, J.Y.L., and Hu, P.J.H.) [Download]
A framework and guidelines for context-specific theorizing in information systems research. Information Systems Research, 2014, 25(1), 111-136. (with Hong, W., Thong, J.Y.L., Chasalow, L., and Dhillon, G.) [Download]
Designing e-government services: Key service attributes and citizens’ preference structures. Journal of Operations Management, 2012, 30(1-2), 116-133. [JOM Ambassador Award 2017; Finalist for JOM Jack Meredith Best Paper Award 2012] (with Venkatesh, V., and Thong, J.Y.L.) [Download]
Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context. Information Systems Journal, 2011, 21(6), 527-555. (with Venkatesh, V., Thong, J.Y.L., Hu, P.J.H., and Brown, S.A.) [Download]
Modeling citizen satisfaction with mandatory adoption of an e-government technology. Journal of the Association for Information Systems, 2010, 11(10), 519-549. (with Thong, J.Y.L., Venkatesh, V., Brown, S.A., Hu, P.J.H., and Tam, K.Y.) [Download]
Acceptance of agile methodologies: A critical review and conceptual framework. Decision Support Systems, 2009, 46(4), 803-814. (with Thong, J.Y.L.) [Download]
Determinants of service quality and continuance intention of online services: The case of eTax. Journal of the American Society for Information Science and Technology, 2009, 60(2), 292-306. (with Hu, P.J.H., Brown, S.A., Thong, J.Y.L., and Tam, K.Y.) [Download]
Press Articles/Practitioner Reports
Why equal treatment falls short: Leadership dynamics in agile teams. ESSEC Knowledge, 2024. [Also available on Psychology Today]
The digitalization of tax administrations in Asia and the Pacific: A manual for practitioners. United Nations, Economic and Social Commission for Asia and the Pacific, 2022.
Internet privacy: What makes people more or less worried about it? ESSEC Knowledge, 2021.
How your child’s Internet habits impact your work. ESSEC Knowledge, 2021. [Also available on Psychology Today]
Service
Administrative Roles and Committees:
Head, Department of Information Systems, Data Analytics and Operations, ESSEC Business School (2022-2025)
Member of Global BBA Pedagogical Committee, ESSEC Business School (2018-present)
Member of Scientific Committee, ESSEC Business School (2017-2019)
Editorial Roles:
Senior Editor, Information Systems Journal (2021-present)
Associate Editor, Information Systems Journal (2016-2020)
Associate Editor, MIS Quarterly Special Issue on Digital Technologies and Social Justice (2022-2023)
Reviewer, MIS Quarterly, Information Systems Research, Management Science, Journal of the Association for Information Systems, European Journal of Information Systems, Information Systems Journal, Public Administration Review, among others
Conference Track Co-chair:
International Conference on Information Systems
IT Implementation and Adoption, 2025
Human Behavior and IS, 2017
Pacific Asia Conference on Information Systems
Digital Innovation, Transformation, and Entrepreneurship, 2026
General Topics, 2021
IS Implementation and Adoption, 2020
Human Computer Interaction, 2013
Consulting
United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP), Consultant
Project on Enhancing Tax Compliance through ICT Tools in Pakistan, 2023
Project on Taxation in Digital Age in Bhutan, 2022
Honors
Pacific Asia Conference on Information Systems Best Associate Editor Award 2022
International Conference on Information Systems Outstanding Associate Editor Award 2019
MIS Quarterly Reviewer of the Year Award 2018
Journal of Operations Management Ambassador Award 2017
ESSEC Foundation Research Award 2017
Finalist for Journal of Operations Management Jack Meredith Best Paper Award 2012
Google Sites
Report abuse