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2013 - 2014 ALNS / ZTE

Client: Alcatel-Lucent Network Services, later ZTE (E-Plus)
Location: Neu-Isenburg, Germany
Position: OSS Support Engineer
Duration: July, 2013 - Dec, 2014

Tasks:
  • All Regional and Global Cluster Administration tasks
  • Responsible for 6 Regional Clusters and Global Reporter
  • Keep alive of the system based on the current administration concept
  • Observation of the data availability and the data flows
  • Implementation of corrective actions in cases of decrease of availability in systems, dataflow interface or user frontend
  • 1st Level and 2nd Level support
  • End customer support in case of usability or data availability
  • Information exchange with the local admin team of NetAct
  • Information exchange with the 3rd level and 3rd party
  • Implementation of corrective maintenance work
  • Execution and support of patch implementation
  • Support with release adaptation as requested by the lifecycle management
  • Regular system checks and performing of preventive maintenance actions
  • User management
  • Incident management and generation of problem tickets
  • In case of need, initiation of workshops with LCM