1) sales say: if we move you data to cloud, you dont need local support. Its a cost benefits.
reality: OK, we dismiss all administrators. After that, user report problem to first level support. "I can't logon to my account.". Support report this problem to cloud support center and what next ? cloud is working and SLA can't by apply... only one user can't logon.. it's not cloud problem ? who can solve it and when??
2) citrix, virtual desktop e.t.c
Microsoft doesn’t provide technical support for customer or partner issues that are related to the installation or use of Office 365 on these servers:
cloud is working and SLA can't by apply... only users witch using RDS in company can't work... it's not cloud problem ? who can solve it and when??
3) user report "we cant send email to customers..." after some time spent to finding a solution we find this
This IP hosts the known spammer. We do not accept connections from known spammers. Microsoft/Frontbridge has been aware of the situation for several week and so far has chosen to do nothing about it. Perhaps you should complain to them
cloud is working and SLA can't by apply... only email can't be send.. it's not cloud problem ? who can solve it and when??
One of most important question for most company is migrate our data to cloud. Yes, cloud is the future of internet, but beware not only about marketing bullshit about all clouds.
Here is some of problems.