Leadership For Service Excellence

The leadership for service excellence programme is designed to equip your customer service managers and supervisors, the knowledge, tools and coaching skills that are critical in creating and maintaining a culture of service excellence within your organisation. 

Training your front-line staff to deliver exceptional service is critical, however, it is important to remember that managers and supervisors also play an important role in ensuring that high service standards are implemented and maintained.

Service excellence in any organization is always driven by clear strategic direction from the leadership. Leadership drives culture and culture is the single largest differentiator of exceptional organisations from mediocre ones. Organisations that successfully create a successful service excellence culture, build that culture on a clear idea of their service vision and mission and then benchmark their progress on measurable attributes of what great customer service looks like at every touchpoint within the organisation.

The success of such a process is largely dependent on the input, guidance and leadership of customer service managers and supervisors within the organisation. 

The leader’s own very attitude in demonstrating service excellence, coaching and mentoring the team in demonstrating service excellence and living the values of exceptional service is fundamental to the success of building a service excellence culture. Service excellence culture is built from the top-down.

In this keynote, Femi shares leading tools and techniques that will empower customer service leaders and supervisors to build successful service excellence culture and coach and mentor their teams to deliver new levels of service excellence.

 

In this keynote, Femi shares leading tools and techniques that will empower customer service leaders and supervisors to build successful service excellence culture and coach and mentor their teams to deliver new levels of service excellence.

                                       FOR THE FULL RANGE OF FEMI'S KEYNOTES PLEASE CLICK HERE

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