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Customer Contact (Complaints)

NOTICE OF PROCEDURE
FOR
REQUESTING INFORMATION FROM
OR
REGISTERING COMPLAINTS WITH
FARMERS ELECTRIC COOPERATIVE

Persons desiring to request information from or register complaints with Farmers Electric Cooperative may do so by contacting:

Farmers Electric Cooperative
1959 SW Yoder Ave SW
Kalona, IA 52247
319-683-2510

If your complaint is related to service disconnection, safety, or renewable energy, and Farmers Electric Cooperative does not resolve your complaint, you may request assistance from the Utilities Division, Department of Commerce, 350 Maple Street, Des Moines, Iowa 50319, (515) 281-3839 or toll free (877) 565-4450, or by E-mail at iubcustomer@iub.state.ia.us. Low-income customers may also be eligible for free legal assistance from Iowa Legal Aid, and may contact Legal Aid at 1-800-532-1275.