Shipping & Store Terms

This page provides our basic store operation information on how and when your orders are processed and other vital information. 
All Terms are subject to change without notice.

NOTE: 
We have a one person staff handling our entire mail order operation and may not respond to inquiries that are already covered here.


General Stuff:
  • Business Hours:  Monday - Friday, 10 am to 6 pm.  Closed WEDNESDAYS, weekends and US Holidays as observed by UPS.
  • Response Time: During business hours as stated above, within 2 - 3 hours from receipt of order and/or correspondence.
  • Orders received after business hours will be processed next business day.
  • Customers will receive order, payment and shipping confirmations as they occur.
  • Please make sure to add to the following email addresses to your 'safe list' to ensure receipt of order updates:
    • f a c t c h e c k r    a t    g m a i l    d o t    c o m
    • m a i l o r d e r    a t    f a c t c h e c k r    d o t    c o m
  • Buyer pays shipping + 4% handling fee.

Payment Methods:
  • Paypal
  • Money Order
  • Cashier's Cheques
  • Cash
Cash, Money Order, Cashier's Cheques payments are at buyer's risk, please conceal payment well before mailing.


Shipping:
  • USA Orders ONLY
    • USPS Priority Mail® (2 days) - $7.35 USD & Up.
      (charges provide for 24 hour tracking through Delivery Confirmation™ & Insurance)
  • International Orders ONLY
    • USPS First-Class Mail® International (5 - 10 days) - $3.80 USD & Up
    • USPS First Class Mail® International Registered Mail™ (5 - 10 days) - Add $11.50 USD to above.
    • USPS Priority Mail International® * with Ordinary Indemnity - $26.50 USD & Up
*24 hour package tracking at www.usps.com

Returns & Exchanges Policy:

  • Absolutely no refunds on losses or damages to uninsured shipped packages. 
  • All of our merchandise is new, unopened if sealed, and unplayed; no refunds
  • Some stock labeled "import sale" are 'old/new' stock and their sleeves may show some light wear on them but vinyl is in mint condition.
  • Please inspect your order immediately upon receipt and contact us if there are problems within 2 days.
  • Defective merchandise may be returned for exchanges only on a case by case basis.  Buyers are responsible for secure, return shipping with item(s) in original packaging.