NOTE: THIS EMAIL WAS RECENTLY SENT TO ME BY AN EX-XLIBRIS EMPLOYEE. SHE ASKED THAT HER NAME BE CONCEALED BUT THAT HER EMAIL BE PUBLISHED. THANK YOU. I HAVE ALSO HIDDEN HER PREVIOUS COMPANY'S NAME.
I was just sent your article on your former employer Xlibris, and I cannot help but feel bad for you as well. I too was a former Xlibris employee if only for about 3 months. It started out fine as I was told of Xlibris by one of my friends and thought I could get in easily with my previous employment from @##^%&^%$*&^%.
I was shocked to learn how fast I was hired as all my interviews where finished (After HR rescheduled it 3 times) in one night even meeting Dave Wienman shaking his hand and promptly working the next week.
The training was not what I was "used to" as it was just me and two other girls for the Call Center department. There was no proper training, just how to use the tools and the avaya telephone system, and after 3 days I was there taking in calls when in other companies it would have taken at least 3 weeks to 1 month. But I didn't mind seeing I've had previous call center experience.
I was shocked to see some of my old friends from ###$^&$^&$ there seeing that the pay was double of what we were getting before and then the work was only 1/2 as much. However what I wasn't prepared for was the working conditions of the company. The ceiling was not yet done at all and the only thing separating ops from the support team was a large wooden wall, also the air-conditioning was constantly broken, and the CR was not well kept. I didn't really think much of it since I've spent a lot of time in Mango Square before.
I also was not prepared for all the office politics that came with Xlibris, if you weren't in with the correct people you could hear a lot of gossip from others. I being the new guy on the block heard a lot of whispers coming from all sides and since I choose to be with my old friends from PS (who also weren't in the "IN" crowd) more gossip came around.
I was working in Xlibris for almost a month now and I was surprised that they never really asked me to sign a contract with them even though I got an ATM card and ID card right away. And when cash on hand was given the first pay day I was really surprised to see that how unorganized this was.
Also I was told on how it was casual dress attire, so I was shocked to be reprimanded by one of the HR people for wearing a t-shirt to work and I should wear something with a collar. This wasn't done in private however, but on the floor where everyone could hear it. I really thought that was low and it began my bad experience with Xlibris.
I was there when Ms Emi resigned shocking everyone in one of the Monthly meetings. And when Mr. Feldcamp hired his brother to replace her, someone with no real Managing experience, I really didn't approve of it. But what could I do? I'm just a call center agent.
When my manger Ms. Emi resigned because of Mr. Feldcamp’s decisions, we where all hurt, and when I had a chance to go back to school (I wanted to finish my masterals) I took a chance. However, it came at the same time when Ms. Emi resigned so the HR thought that I was resigning as sympathy to Ms. Emi which in the case was far from the truth and would not allow me to resign, and HR threatened me if I was to resign they would blacklist my name and spread the word that I went AWOL to all the other callcenters in Cebu. I thought this rather harsh. However I still sent in my letter of resignation effective immediately stating that officially I never signed a contract with the company so legally I can leave when ever I wish, HR also realized their fault and I left that place never to see it again.
I can't help but sympathize with you and I hope your case with Xlibris goes well, I still have many friends and some family who still work there and I know a lot of people in your story.
You may print this story in your site if you wish however I would wish to remain anonymous since I do still have family and friends working at Xlibris. Thank you and Godbless