Erin Chiou
erin.chiou@asu.edu | ADAPT Lab


Hello! I am an Assistant Professor of Human Systems Engineering, part of the Polytechnic School and the Ira A. Fulton Schools of Engineering at Arizona State University. I am proud to be a part of ASU's charter, to be defined "not by whom we exclude but rather by whom we include and how they succeed." 

I direct the ADAPT Lab, which stands for Automation Design Advancing People and Technology. Our work focuses on understanding how automation can enhance cooperation to improve productivity, quality, & safety in our world. Areas of interest include: human-agent cooperation in complex systems, resilience engineering, health systems engineering, human-computer interaction, trust in automation, interruptions, and medical devices. For an idea of the types of approaches we use, the most up-to-date list of publications is currently at my Google Scholar page

Courses Taught: 
PSY 560 Human-Automation Interaction, F'16
PSY 598 Data Analytics, S'17 
 
A Short History

I received my Ph.D.('16) and M.S.('13) in Industrial and Systems Engineering at the University of Wisconsin-Madison. My specialty is in Human Factors and Ergonomics with a self-directed minor in Health SystemsWhile a graduate student, I was an NSF Graduate Research Fellowship Program recipient working with John D. Lee to understand the role trust plays in human-automation interaction, specifically with autonomous agents. I also worked with Enid Montague to study human factors issues in healthcare settings. I was also a member of the UW Graduate Engineering Research Scholar community, the UW HFES Student Chapter, and the Human Computer Interaction and Design group at UW-Madison.


Prior to graduate school, I interned with the Human Factors and Industrial Design group at Baxter Healthcare. There, I conducted ergonomic experiments to inform the testing limits of current products and the design of future medical devices. It was also at Baxter that I first explored interruptions in human-machine interaction. Before I knew a field like Human Factors existed, I spent a few years learning about the education system in China and how to build a startup company in the private education sector -- I have always been passionate about understanding complex systems and increasing access to higher education. I received my B.S.('08) in Psychology and Philosophy from the University of Illinois at Urbana-Champaign, where I was a research assistant in the Language Production Lab and the Culture & Emotion Lab. 

Past Projects
Here is a photo of an affinity diagram, or columns of color-coded sticky notes.

Contextual Design in healthcare and transportation 
With the Cognitive Systems Laboratory (CSL), I applied Contextual Design methods to develop devices that would aid older adults in daily activities such as medication management and transportation. Both projects were conducted in collaboration with The Center for Health Enhancement Systems Studies
Image: Affinity diagram from the Contextual Design process.









Here is a photo of the microworld environment we used. It looks like a control panel on top of a map with blue-colored Pacmans on it.

Microworld lab study of supervisory control
I was also involved in a CSL project that examined reliance on and compliance with automation in supervisory control of heterogeneous unmanned vehicles. This project was conducted in collaboration with the MIT Humans and Automation Lab
Image: Micro-world environment used to study trust, human performance, and different types of automation.
 









Here is a recreated photo of a doctor visit, using a graduate student in a lab coat and a research assistant.

Ethnographic field studies in healthcare
With Dr. Enid Montague's Human Computer Interaction Lab at UW-Madison, I conducted research on consumer health IT, trust in smart medical devices, and electronic health record workflow during primary care visits. In the summer of 2012, I worked with NYU collaborators on a field study to explore design guidelines for a shared decision-making device. More recently, with Dr. Montague's WHEEL Lab at Northwestern, I assisted in data collection for a study on provider workflow and communication in an Emergency Department to inform future electronic health record design and use in the care delivery process.  
Image: Video-observation screenshot of a simulated doctor-patient visit.




Publications

Asan, O., Chiou, E., Montague, E. (2015). Quantitative ethnographic study of physician workflow and interactions with electronic health record systems. International Journal of Industrial Ergonomics, 49, 124-130

Chiou, E., Venkatraman, V., Larson, K., Li, Y., Gibson, M., Lee, J. D. (2014). Contextual design: Designing a device for motivated medication management, Ergonomics in Design, 22(1), 8-15.**

Montague, E., and Chiou, E. (2014) Trust in complex work systems: A focus on information and communication technologies. In P. Hoonakker and C. Korunka (Eda.), The Impact of ICT on Quality of Working Life. Springer Science, 143-152.

Montague, E., Xu, J., Chiou, E. (2014). Shared experiences of technology and trust: An experimental study of physiological compliance between active and passive users in technology mediated collaborative encounters. IEEE Transactions on Human-Machine Systems, 44(5), 614-624

Montague, E., Asan. O., Chiou, E. (2013). Organizational and technological correlates of nurses’ trust in a smart IV pump. Computers, Informatics, Nursing, 31(3), 142-149.

Hajizadeh, N., Perez-Figueroa, R., Uhler, L., Chiou, E., Perchonok, J., Montague, E. (2013). Identifying design considerations for a shared decision aid for use at the point of outpatient clinical care: An ethnographic study at an inner city clinic. Journal of Participatory Medicine, 5. 

** Received Best Article Award for the 2014 volume of Ergonomics in Design