• Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Manage projects or contribute to committee or team work.
  • Mail newsletters, promotional material, or other information.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.

  • Basic Skills

  • Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics Using mathematics to solve problems.
  • Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension Understanding written sentences and paragraphs in work related documents.
  • Science Using scientific rules and methods to solve problems.
  • Speaking Talking to others to convey information effectively.
  • Writing Communicating effectively in writing as appropriate for the needs of the audience.

  • Social Skills

  • Coordination Adjusting actions in relation to others' actions.
  • Instructing Teaching others how to do something.
  • Negotiation Bringing others together and trying to reconcile differences.
  • Persuasion Persuading others to change their minds or behavior.
  • Service Orientation Actively looking for ways to help people.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.

  • Complex Problem Solving Skills

  • Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Technical Skills

  • Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Equipment Selection Determining the kind of tools and equipment needed to do a job.
  • Installation Installing equipment, machines, wiring, or programs to meet specifications.
  • Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Operation and Control Controlling operations of equipment or systems.
  • Operations Analysis Analyzing needs and product requirements to create a design.
  • Programming Writing computer programs for various purposes.
  • Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Repairing Repairing machines or systems using the needed tools.
  • Technology Design Generating or adapting equipment and technology to serve user needs.
  • Troubleshooting Determining causes of operating errors and deciding what to do about it.

  • Knowledge

    Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.