• Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Perform teller duties as required.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Execute wire transfers of funds.
  • Perform foreign currency transactions and sell traveler's checks.

  • Basic Skills

  • Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics Using mathematics to solve problems.
  • Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension Understanding written sentences and paragraphs in work related documents.
  • Science Using scientific rules and methods to solve problems.
  • Speaking Talking to others to convey information effectively.
  • Writing Communicating effectively in writing as appropriate for the needs of the audience.

  • Social Skills

  • Coordination Adjusting actions in relation to others' actions.
  • Instructing Teaching others how to do something.
  • Negotiation Bringing others together and trying to reconcile differences.
  • Persuasion Persuading others to change their minds or behavior.
  • Service Orientation Actively looking for ways to help people.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.

  • Complex Problem Solving Skills

  • Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Technical Skills

  • Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Equipment Selection Determining the kind of tools and equipment needed to do a job.
  • Installation Installing equipment, machines, wiring, or programs to meet specifications.
  • Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Operation and Control Controlling operations of equipment or systems.
  • Operations Analysis Analyzing needs and product requirements to create a design.
  • Programming Writing computer programs for various purposes.
  • Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Repairing Repairing machines or systems using the needed tools.
  • Technology Design Generating or adapting equipment and technology to serve user needs.
  • Troubleshooting Determining causes of operating errors and deciding what to do about it.

  • Knowledge 

    Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.