Helen Riess: Empathetics


Creating a Culture of Empathy

Empathetics, Inc. believes that while many factors contribute to the cultural transformation of any organization, an important first step is training healthcare professionals to build relational and communication skillsets. This will promote an environment of patient and family-centered care. Healthcare providers and staff can participate in the eLearning programs and have follow-up facilitated discussions.



Implementation Plan

The Empathetics E.M P.A.T.H.Y.® Web-based Training Program incorporates translational research in the neurobiology and physiology of emotions to improve patient and healthcare provider relationships with an emphasis on physician, nurse, and allied health professional empathy. Using didactic and experiential learning, participants will explore the basic science of emotional connection and empathic communication. Participants will practice techniques to enhance perception of their own and others’ emotional states and cultivate interpersonal skills for optimal interactions between patients and clinicians.


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