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(Quattlebaum 2013)

Service Design Soft Skill Builder: Empathy 
 by Patrick Quattlebaum
August 19, 2013

"1. Read stories which emotionally transport you. I often cite my humanities training in general and my BA in English Literature specifically as playing the most crucial role in the development of my personal practice. I've been pleased to see some research recently that puts some data behind what my gut has been telling me. It turns out, reading fiction builds empathetic skill.

2. Practice listening...

3. Take an improv class...

4. Be an empathic adventurist".

Methods Outline
  • Reading
  • Practice listening
  • Take an improv class...