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(Koskinen + 2003)

Empathic Design: User Experience in Product Design
Edited by:
  •  Ilpo Koskinen 
  • Katja Battarbee 
  • Tuuli Mattelmäki

"Empathic Design explores low-tech, cheap, and quick-n-dirty methods for studying user experience in the early phases of the design process. It also explores ways to combine design with interpretive social science. Most work in this book is based on studies conducted with companies; many writers are in business.

This book has been used in several universities as an introductory text to design research. It has been receiving good feedback from design students, who are able to create a contact with its methodology."