Listening

Many Articles Just on Listening: Empathic Listening, Active Listening, Reflective Listening, etc


"Active listening is a way of listening and responding to another person that improves mutual understanding. Often when people talk to each other, they don=t listen attentively. They are often distracted, half listening, half thinking about something else. When people are engaged in a conflict, they are often busy formulating a response to what is being said. They assume that they have heard what their opponent is saying many times before, so rather than paying attention, they focus on how they can respond to win the argument."

Listening and Empathy Responding Listening and empathy training


Empathy in the WorkplaceMark Schultz

"In this workshop we plan on exploring some basic principles related to empathic communication in the workplace. We are particularly hopeful that groups and organizations that may not have a training budget will send some key individuals to this event."

 

Stop, Look, Listen
Responding with empathy
Strategies for empathetic listening
Reflecting content by paraphrasing
Reflecting feelings by paraphrasing

Emphasizing Empathy:  Communicating with Passion, Compassion, and Concern
"This course is designed for people who must communicate empathy as part of their jobs, regardless of their personal feelings about their customers, the number of times they have heard the "same story," or the experiences they have previously had."


"Dialogic listening is similar to active listening, although it emphasizes conversation as a shared activity and stresses an open-ended, playful attitude toward the conversation. In addition, the parties focus on what is happening between them (rather than each party focusing on what is going on within the mind of the other), and it focuses on the present more than on the past or the future."


"Active listening is designed to overcome poor listening practices by requiring parties to listen to and then restate their opponent's statements, emphasizing the feelings expressed as well as the substance. The purpose is to confirm that the listener accurately understands the message sent and acknowledges that message, although the listener is not required to agree."



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