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2016-04-16 Intro HCD

Introduction to Human-Centered Design and Empathy An Online Workshop

April 16 and 23

You’re invited to learn about human-centered design in a two-day hands-on workshop. Using the process and tools developed by, this workshop will introduce you to human-centered design, get you out in the field, and help you prototype and test your ideas quickly. 

 Also take a deep dive into learning how to build your empathy skills and apply them to fostering teamwork, creativity, innovation and action.

Our Design Challenge
How might we design a live and interactive 12 lesson online empathy training?

Workshops Dates

NOTE: This workshop and its facilitation team are not affiliated with or endorsed by The workshop will be recorded to YouTube for educational purposes.

Part 1: Saturday: April 16, 8 am PST (3 hours)

First part of the workshop. We will meet for three hours and go up to the research phase. Participants will be able to research during the week.

Video: Intro to Human-Centered Design & Empathy (Part 1) ws3: 2016-04-16

YouTube Video

Part 2: Saturday: April 23, 8 am PST (5 hours)

YouTube Video

Workshop Agenda

         Day 1: 


  • Frame Your Design Challenge Research
  • Create a Plan
  • Field Research

Day 2: 

  • Synthesis
  • Brainstorming
  • Prototyping
  • Field-Testing
  • Prototype Share Out

  • Implementation
  • Debrief and Reflections

Participants (Sign Up Here)
Send an email to that you would like to take part or have questions.


  1. .Edwin Rutsch

Confirmed Participants (6 max)  
  1. .Sascha Bosetzky  
  2.  Gerti Schoen  
  3.  Michael Sheely
  5. .

Check List Instructions for Participants

1. Use good computer equipment: 
  • use as large a screen and as powerful a computer as you can! (and the fastest Internet you can find)
  • a mouse will be best (especially with Mural)
  • an iPad may not work; best to avoid for this experience
  • have earbuds available in case of audio feedback.
  • try not to use WiFi but rather a direct connection for better and more reliable internet performance.
2. We use Google Hangouts On Air for Video Conferencing.
             See How to use Google Hangouts

YouTube Video

Before the Workshop - Create an account on
  • We will use the Mural platform for some of our design activities,.
  • We need participants emails, we will invite you to join Mural.
  • Participants will receive an invitation to a Mural room.
  • Before the workshop on the Mural page 1, create a introduction about yourself. 
  • Play with the software to get familiar with it.

5. Watch this Introduction to MURAL

YouTube Video

Participant Links

  • Mural Page 1: (view)
    •  Introductions (slide 5)
    • Plan Research  (slide 28)
  • Mural Page 2: (view)
    • Download Learnings (slide 39)
    • Find Themes and Insights (slide 40)
    • Craft HMW questions  (slide 41-42)


Other Links

Research Questions:

  • How could your life improve by learning more empathy skills?
  • When is it hard for you to empathize?
  • Who do you want more empathy from?
  • What is challenging about learning empathy?
  • Tell me a story where you felt a strong surge of empathy/warmth toward another colleague?
  • How often do you feel isolated at your place of work?
  • In what way would you think empathy would be improving your life/business?
  • Do you like the way that people treat you/each other/the customer/the community/the environment at your company?
  • Imagine a meeting at your place of work: your are presenting a very dear idea and colleagues respond - how does that make you feel?
  • In what part of your life do you need more empathy?
  • What has been your experience in learning or growing in empathy? Tell a story
  • Would you be willing to pay for empathy training?
  • What does empathy mean to you?
  • Who in your life is most empathic?
  • Who in your life is least empathic?
  • Who do you consider a role model for empathy?
  • What would it mean to have the right amount of empathy in your life?

When considering who to talk to and learn from, seek out the voice of both extreme as well as mainstream users.

  • Couples/Families
  • Security Guards/Border Guard
  • Therapists/Coaches
  • Customer Service Employees
  • Government Administrative Staff

  • Community activists, members of the Unitarian Society in New Jersey where I live
  • Social workers
  • Business owners
  • Parents
  • Politicians

  • Edwin list
  • Prisoners
  • Empathy Trainers - 
  • group and organization members, like in church members, Check with my family
  • nonviolence community

  • baby sitters 
  • conductor on train
  • Military boot camp Trainee
  • PTSD recovery

What are you curious to learn?
  • Edwin: What motivates people to learn empathy?
  • How to foster empathy in a fast paces environments?
  • What are your expectations for empathy and what happens wen the expectation are disappointing?
  • What are the challenges that empathy can resolve?.

Benefits of the workshop
  • Learn the basics of the human-centered design process
  • Learn how to build your empathy skills and apply them to fostering teamwork, creativity, innovation and action.
  • Learn how to use, and online collaboration and design tool platform.

Feedback from workshop.