FAQ: Frequently Asked Questions


PLEASE READ ALL THE INFORMATION PRIOR TO PREPARING YOUR ITEMS 
Note: Only Fall and Winter items will be accepted.  NOTE: WE NO LONGER ACCEPT "GRAB BAGS" OF TOYS,  (Kid's meal toys, small unrelated toys)
 
Items in red are of particular importance

We suggest you check out Memphis Mom’s Blog for great tips written by Lorrin, one of our own successful consigners. They list the local sales for the season (although we hope you’ll consign with us before you go somewhere else).

Here’s the latest: Memphis Moms Blog - Spring 2018 Consignment Directory and 

WIIFM: What’s in it for me?

Consignors receive 70% of the sale price. The other 30% goes towards various charities supported by our Sunday School class.

You also shop earlier than the public!

PLUS, new for Fall 2018:  Refer a new consignor and get another 5%!  That’s 75% of your sale price! Just have your friend consign 50 items.  You will need to send us an e-mail with the friend’s name and consignor number before they check in their items.  Please note, the new consignor needs to be outside your household.  We will do the rest and you’ll get 75%!  

Do you charge a registration fee?

NO! You make 70% of all that you sell.
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Do you charge a fee to pay with a credit or debit card?

NO! We encourage you to use a personal check. We do have to pay a fee to our credit card processing company lowering the amount we can donate to missions.

How do I get a consignor number?

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We’re glad you asked! To register as a consignor, you need to complete the online registration form. You will be taken to our Consignor portal and will fill in the usual: name, address, Email address, password, phone numbers as well as how you heard about us. We like to know who to thank!

The second step is to sign the consignor agreement. Then, you’ll be given a consignor number. We will also e-mail you a confirmation. You will keep this same number for each of our sales. 

The consignor portal is your dashboard to schedule a drop-off time, assist you in creating your inventory, and produce labels for you to print and pin to your items. Once the sale starts, you will be able to track your sales from day-to-day and see your estimated earnings.

Now you’re ready to enter your inventory. We’ve tried to make it as easy as possible. There is even a mobile voice entry option!! Here’s what your home page will look like:

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What if I make a mistake or need to make changes?

It’s easy to change your inventory using the consignor menu.
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What information can I find on the consignor portal?

·         Transfer inventory to an affiliated sale or receive transferred inventory into your consignor account

·         Print barcoded tags to place on your items. NOTE: Please disable your popup blocker to print tags

·         View and Print an inventory list of what you are consigning

·         View your sold items during the sale

·         Return to your consignor homepage

·         Logout of your consignor account

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Can I keep the same number I had last sale?

YES!  We’ve used the same system since spring 2014 making it much easier to consign. Our system even stores your inventory so, if it doesn’t sell this spring, you can put it in again next year!

AND

You can activate inventory from a previous sale!  PLUS, you can transfer inventory to our sister sale at Germantown United Methodist Church.  Check their website for the information on their sale dates.  If you need help with the transfer, e-mail us.  We'll send you a step by step guide.
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What if I forget my password?

No problem! Just go to the consignor sign on page: http://www.mysalemanager.net/g_mobconsignorlogin.aspx and click the “Forgot your consignor number or password” link. We will email you the information.
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How many items can I bring?

Due to space restraints, we ask you to limit your inventory to 200 items.
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What if I have more than 200 items?

We suggest you pick out your top items for this sale and save the rest for next time. Some consignors choose to make “outfits” from matching tops and bottoms, pricing them accordingly. Look for stains and pull those out. We always find a few that have been missed and will pull them out at check in or if we miss them, during the sale.

Stains

We do our best to pull out stains at check in but sometimes we miss them. We will pull them out as they are found and hold them for you to pick up or donate. Here’s the Cleaning Institute’s website for tips on getting out almost any stain: https://www.cleaninginstitute.org/clean_living/stain_removal_chart.aspx

Here’s an item we missed on check in. Under the gym lights you can easily see stains that may not be visible in normal household light.
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What do you do with the money?

All sale proceeds are used for charity. Since our first sale in 1995 all our proceeds have gone to charity!! A few of the charities we help can be found on our “Who we support” page.

We are always interested in new charitable opportunities, so feel free to share your ideas with us.
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What do you do with the donated clothes?

Each sale we select organizations who need clothing. Here’s are some comments from previous recipients, and a picture to show how we helped one with her dream.

Leslie says: I just wanted to say thank you for donating clothing items to my dream at the time. I just wanted you to see where your donation went and what it helped start. 

A kind lady spoke to me and asked who I was shopping for, I told her my foster daughter and showed her a picture. She then asked if I knew of families who needed help. I told her about wanting to start a foster care clothes closet since our foster daughter came back to us with nothing but the clothes on her back. I gave the lady my phone number and a few days later she called me and told me to come back and pick out things I could use. When God opens a door and gives you the push you need to make a change for children in need, you praise him through it all.

foster mom closet

And from Cassandra:

I just wanted to once again thank you and the congregation for the donation of clothing on Sunday. The clothes will be distributed at our Spring Resource Fair on March 28, 2018, at the Benjamin L. Hooks Library. Your kindness was greatly appreciated and will be put to great use.
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What can I consign?

Children’s clothing, toys, books, DVDs, games, puzzles, dollhouses, riding toys, bikes, kitchen sets, outdoor toys, electronics, and baby equipment such as strollers, swings, highchairs, bouncers, car seats, etc.
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May I consign bibs and socks?

Yes! Pin them together or put them in clear zipper bags clearly labeled. Tape your printed consignor label to the bag.

May I consign hats or bibs?

If they match an outfit, it is probably to your advantage to sell them with the outfit. You can attach the hat or bib to the garment with safety pins. Use the printed label as the main label on the pajamas or main garment and add “item 1 of 2” by hand to the label. Hand-write a second label (identical to the first) for the hat or bib with “item 2 of 2” in case they get separated.

Tag any separate hat and we will hang it on one of the end caps or place it in a basket with similar items. It does count as an individual inventory item, so be sure to list it.
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Do you accept long sleeve, long pant baby pajamas?

Yes, unless they are in a material that is obviously for the wrong season. i.e., spring and summer sale we would not want a winter material like fleece or a heavy flannel. In the fall and winter a sleeveless gown or pajama shorts would not be appropriate.
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Do you take shoes?

Yes, only 2 pair in good shape tied securely together. Some consignors put small shoes in clear zip top bags.
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What items are not accepted?

Clothes larger than size 16, bedding, drop side cribs, and stuffed animals. We no longer accept VHS videotapes. Grab bags of toys. STAINED OR TORN CLOTHING, ANY ITEM THAT IS NOT CLEAN AND IN GENTLY USED CONDITION WILL NOT BE ACCEPTED. Think about what you like to buy. If you wouldn't buy it, no one else will either. We don't like saying no, but we have enough experience to know what will and what WILL NOT sell.
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Do all clothes need to be on hangers?

Yes. We ask that all clothes be on correctly sized hangers, neatly pressed and free of stains. Clothes that are on the correct size hangers, i.e. youth or infant sized, hang better and are easier for buyers to see. Here's an example of the difference the right size hanger makes.  We want as many items to sell as you do.  Help us help you meet your goals.

Hung on adult hanger 
wrong

Hung on child's hanger
right


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How do I hang my garments?

When you are looking at the front of the garment the hanger should look like a question mark.
 
Pin the tag on the right side, in a seam if possible, OR on the garment label. Please use the right size hanger for the clothes. 
 
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How should I price my clothes?

Selling prices vary but usually 1/4 to 1/3 of the retail price. How much would you pay?  You might look on-line for like items to see the market price. Please use only whole dollar prices. Ex: $1.00, $3.00, $5.00, etc.

Selling half-price

If I want to mark items as 1/2 price do I need to make all of them 1/2 price? No. In your inventory, select those items to be 1/2 price for Friday night’s 1/2 price sale and leave others at full price.
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How should I size my clothes?

Assign a standard size such as 6 months, 2T, 5, 7. DO NOT use small, medium, large. You will only be able to enter standard sizes.
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Are toys required to work?

Yes. We ask that all toys function properly. Please be sure there are working batteries. Buyers like to check the items before purchase. It will sell better with fresh batteries. Please do not put toys in "grab bags." We cannot accept bags of unrelated toys. Small bagged items included with toys such as doll houses, kitchens, workshops, etc. are accepted and should be securely fastened to the large item.
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What if I have multiple items that go together how should these be tagged?

Ex: stroller, car seat, and base. 
stroller 1 of 2
Item 1 of 2                                     Item 2 of 2 

Use the printed label as the main label on the main item adding “item 1 of 2” by hand to the label. Hand-write a second label (identical to the first) for the pieces with “item 2 of 2,” “item 3 of 3” in case they get separated.
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How should I print my tags?

White, standard copy paper or card stock, works best. Card stock or a heavier grade paper is easier to pin with less chance to tear. DO NOT use "draft mode" on your printer. The scanners cannot pick up the bar code. You may need to disable pop-up blockers to print.
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Should I print on colored paper?

Scanners have difficulty with some colored paper. We no longer use a colored tag system to indicate half-priced items, so we suggest using white.
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What happens if my tags won’t scan?

IF WE NEED TO REPRINT YOUR TAGS DUE TO SCANNING PROBLEMS, A $5.00 FEE WILL BE DEDUCTED FROM YOUR SALE PROCEEDS! This only applies to consignors who have multiple tag issues.
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What if I decide to change a price after I have printed my tags?

Sorry, but you MUST reprint the tag. We want to be sure your inventory sells for the right price.
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How do I attach my garment tags?

Either pin them on with large safety pins. We recommend you use a tagging gun. It’s amazing how quickly a tagging gun will get the job done for you and you’ll find it comes in handy at home too.
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How do I tag toys?

Use sealing tape to attach the tag to the toys and make sure the tag is firmly attached. If there are small pieces, please put in a Ziploc bag and tape the bag shut. Then attach this to the toy. Use the printed label as the main label on the main item adding “item 1 of 2” by hand to the label. Handwrite a second label (identical to the first) for the pieces with “item 2 of 2” in case they get separated. We cannot be responsible for lost parts.

For example, your inventory sheet would say, “Little People Camper characters incld.” The camper would be tagged with the original tag, with your handwritten note, “1 of 2.” The figures, in this case a boat, 2 people and 2 chairs, would be placed in a zipper bag and taped to the camper, with a handwritten tag with the same information but noted as “2 of 2.”


camper 1 of 2 items
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Do I need to keep my items in order?

No; we can scan them in any order. It may be helpful for you to review you inventory before you drop them off.
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Can I volunteer to work?

Yes; the times you can sign up are listed under "volunteer" on the consignor homepage or use this link:

Sign-up to Volunteer!
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If I volunteer, can I shop early?

Yes. All volunteers that work a minimum of 6 hours with one mandatory 3-hour shift on Saturday August 18 will be allowed to shop Monday at 4:00 pm before the Pre-Sale opens to consignors at 5:00 pm.
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Help! 

What if I read all of the information and am still confused?  Just let us know! We will be happy to answer any question, and it may be one someone else needs answered too.

Please contact us by e-mail

at emmanuelclothingsale@gmail.com or call either of our “Sale Information Contacts:” Lisa Brown 901-239-0412 or Pam Holder 901-826-4445. Both are experts!

We are always updating our Facebook page and will have photos of items available during the sale: https://www.facebook.com/emmanuelkidssale/

We’re also new users of Instagram https://www.instagram.com/emmanuelclothingsale/

and Twitter!     @EmmanuelClothi1