Although the industry we work in can be quite aggressive, we do not want the customer or their family to feel at all stressed or pressured. We will have at least one physical store in each major district in Mexico. There is also a 24/7 phone line where you can report any unfair treatment towards silver and gold miners.
We operate very closely to our customers. In fact, instead of having one person in charge of our business, we have a board of 15 experienced people to decide all of the important decisions of owning a business.