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Track24: Service Engineering and Service Management

Track Chairs

Tilo Böhmann, University of Hamburg, Germany,
Tuure Tuunanen, University of Jyväskylä, Finland,


An increasing number of activities of public and private organizations are engineered and managed as services, often creating a new potential for economic growth and welfare through innovation and productivity gains. This development is mirrored in the domain of information systems. This becomes evident in developments to use service as the organizing logic for providing IS, in the use of service as an architectural paradigm (SOA), and in the development of internet-based service infrastructure for processes, applications, and infrastructure. Moreover, the increasing amalgamation of IS-enabled corporate and consumer services create substantial opportunities to create novel IS-enabled business services.

The information systems discipline thus needs to advance research on phenomena related to IS as a service and IS-based services. Researchers and practioners alike suffer from a lack of theory-rooted knowledge for developing, engineering and managing such services as well as leveraging IS for business service innovation. At the same time, the success of services challenge established concepts of the IS discipline, such as the clear separation between corporate IS and consumer IS or internal IS and external services. Service-focused research in IS thus need to create and refine concepts, models, methods, and systems to reflect these developments.

Service research and service science span several disciplines, such as marketing, operations management, innovation management, engineering, computer science, and IS. Research on service engineering and management thus learns from and contributes to a wider research discourse. Moreover, the move into services is a global phenomenon and increasingly a global marketplace that calls for relevant and rigorous research that reaches across geographical and disciplinary boundaries.

The track welcomes empirical, theoretical and design work on IT-enabled services as full research papers and research in progress papers. Methodologically and epistemologically, the track is open to all approaches and perspectives.

Topics of interest

The track seeks to attract research from a diversity of research paradigms in three areas:

Rethinking IS as service
  •  IT service management and service capability management
  •  Service governance, risk, and compliance
  •  Service architecture and modularity
  •  Service lifecycle management
  •  Service portfolio management
  •  Service requirements management
  •  User-generated services
Leveraging IS for value creation with service
  •  IS and service business model innovation
  •  Data-driven services
  •  (Consumer) information services
  •  Mobile services
Theorizing service beyond IS
  •  Contributions to interdisciplinary service science research from an IS vantage point
  •  Service systems
  •  Reference models / meta models of service(s) / Service ontologies
  •  IS and value co-creation/resource integration

Associate Editors

Angela Lin, University of Sheffield, UK
Anu Bask, Aalto University, Finland
Axel Korthaus, Victoria University, Australia
Babis Theodoulidis, Manchester Business School, UK
Christoph Riedl, Harvard University, USA
Daniel Beverungen, ERCIS Münster, Germany
David Tilson, Rochester University, USA
Eusebio Scornavacca, Victoria University of Wellington, New Zealand
Fons Wijnhoven, University of Twente, Netherlands
Fu-Ren Lin, National Tsinghua University, Taiwan
Jan Marco Leimeister, University of Kassel, Germany
Jorge Cardoso, University of Coimbra, Portugal
Kathrin Möslein, University of Erlangen-Nürnberg, Germany
Rikard Lindgren, University of Gothenborg, Sweden
Roman Beck, University of Frankfurt, Germany
Stephen Kwan, University of San Jose, USA
Virpi Tuunainen, Aalto University, Finland
Yong Jin Kim, Sogang University, South Korea