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Track09: Evolution of Public Sector ICT

Track Chairs

Karin Axelsson, Linköping University, Sweden,
Göran Goldkuhl, Linköping University, Sweden,
Marijn Janssen, Delft University of Technology, The Netherlands,
Samuli Pekkola, Tampere University of Technology, Finland,
Yao-hua Tan, Delft University of Technology, The Netherlands,
Vishanth Weerakkody, Brunel University, UK,


Currently public sector institutions, governments and agencies put high expectations in ICT as a solution to many of their current challenges. It is expected that public sector ICT helps them in many ways. For example, it is said to increase agency efficiency, citizens’ perceived service quality and their willingness to participate in democratic processes. Thus, public sector ICT both comprises ICT to support agency employees and their internal processes, and provides public e-services directed towards citizens and businesses. As a corollary, information systems research communities both in Europe and globally have an important role of developing new knowledge and informing practice, in order for public sector ICT development to meet their high expectations and reach success.

Both agency efficiency and transformation through ICT and citizen-oriented aspects of participation and involvement are considered to be important research issues within this track. A challenge in public sector practices is to balance the needs and expectations arising both from the public agencies and from the citizens and businesses. More knowledge is needed on issues such as how public administrations should conduct and prioritize ICT efforts, how ICT projects should be performed, and how citizens can be involved in the development and implementation of public e-services. New research issues also emerge from the major changes that public administrations need to go through as a result of increased ICT use in the agencies and in the interaction with the citizens; i.e. the evolution of e-government in public sector. Having successfully e-enabled front office and customer facing processes during early e-government efforts, most countries are now working towards creating a shared government infrastructure, opening their data to engage the public, re-engineering and e-enabling back office processes and information systems to facilitate more joined up and citizen centric e-government services; these efforts are often referred to as the transformational stage of e-government or as t-government. All these lines of development set greater demands on collaboration and interaction between different public agencies. Integrated and joined-up ICT solutions require legal, personal, organizational, semantic, and technical interoperability. Although public e-services are developed in coherence with the citizens’ needs, also back-office challenges, such as changes in the work practices or work contents, the agency employees’ competences and skills, and in the resources need to be addressed. In order to reach sustainability in public sector ICT efforts, both citizen empowerment and agency transparency are two significant and tightly coupled goals to strive for. 

To sum up, there are many technical, organizational, managerial, political and socio-economic challenges for successful implementation and adoption of e-government, which needs attention from various stakeholders including researchers and policy makers. The aim of this track is to provide a common platform for discussion and presentation of original research highlighting issues related with public sector ICT including the transformation, implementation and adoption from both the government and citizen’s perspective. In this track we call for papers that increase our knowledge and understanding of these phenomena.

The track is in line with ECIS 2013 main theme “Beyond Borders”, as public sector ICT often implies that several organizations collaborate to create e-government solutions directed towards citizens and businesses, which draw attention to inter-organizational issues. We also see an increasing interest for multi-disciplinary research within the field of public sector ICT.

We welcome all types of contributions; full research papers and research in progress.

Topics of interest

  • The e-service concept
  • Public e-service development and implementation – challenges and lessons learned from e-government projects
  • Innovative applications and best practices in e-government 
  • Tools, methods, frameworks and guidelines for e-government adoption and diffusion
  • Legal, organizational or personal conditions for and barriers to e-service development, adoption and diffusion
  • ICT enabled transformational change and tools
  • Change management, business process reengineering and guidelines
  • Policy modeling, simulation and visualizations
  • Interoperability within public sector and with external stakeholders
  • Inter-organizational relationships in public sector ICT
  • Integration of public e-services and web-sites
  • E-infrastructures and architectures for public sector
  • Public e-services for businesses
  • Policy and practice in e-government
  • Public-private partnerships
  • E-government 2.0 and 3.0
  • Public sector’s use of social media
  • Citizen participation and involvement in e-government
  • Open government and open data
  • E-participation in democratic processes
  • E-services and e-democracy
  • Citizens empowerment
  • E-services and citizen trust
  • ICT in local government
  • E-services and redesign of public administration processes
  • Identification and authentication in e-services
  • Theories and conceptual models that support transformational government implementation
  • Measurement and benchmarking studies 
  • Global aspects and comparative research

Associate Editors

Arild Jansen, University of Oslo, Norway
Elin Wihlborg, Linköping University, Sweden
Kim Normann Andersen, Aalborg University, Denmark
Karin Hedström, Örebro University, Sweden
Katarina Lindblad-Gidlund, Midsweden University, Sweden
Maddalena Sorrentino, State University of Milan, Italy
Muhammad Mustafa Kamal, Brunel Business School, Brunel University, UK
Mutaz M. Al-Debei, The University of Jordan, Jordan
Ulf Melin, Linköping University, Sweden
Yannis Charalabidis, National Technical University of Athens, Greece