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Track07: Enterprise Systems and Change, Competencies and Organizational Learning

Track Chairs

Redouane EL Amrani, Reims Management School, France,
Duane Truex, Georgia State University, United States of America/ Mid Sweden University, Sweden,


Information Technology, although improving, relatively less expensive and pervasive in the modern organization, continues to offer significant challenges to organizations. Achieving proper organizational ‘fit’ and alignment with strategic and tactical goals, and the longstanding goal of affecting inter and intra organizational process, data and operational integration, remain commonly voiced concerns from within the practitioner and research communities. 

In the Enterprise Systems arena, the convergence of ERP and BI systems is considered crucial; BI is frequently tightly coupled with the ERP systems integration upon, or shortly after, the ERP implementation. But even once ERP and BI systems have been implemented, unless proper organizational governance and technical support structures are in place, firms may only see limited benefits from these systems. How can companies consistently drive value from their ES ? To provide enduring value, companies must rely on integrated and high-quality systems as well as on a current and context-rich organizational competency.

It is posited that to enhance and support ES performance, organizations need to tap the individually held skills of expert system users and managers and organize them as diverse ‘competency’ teams. Researchers have called for the cultivation of technical and organizational expertise to leverage and derive increased value from currently deployed ES. This track aims to promote contributions dealing with a managerial, an economic, a methodological or a technical perspective on managing competencies in ES environment.

The track will provide a forum for examining and discussing the current state of ongoing research and sharing theoretical and practical experiences. The track may be of interest for the broader Information Systems community interested in extending/complementing Enterprise Systems with more reactive capabilities and to get closer look on the requirements of the convergence between ERP, BI and new governance structures. 

The goal of this track is to create awareness about the role of new governance structure (ERP and BI Competency Centers for example) in managing a hybrid of functional, technical and managerial competencies in order to improve enterprise and business units’ performance. 

We welcome the following types of contributions; full research papers, research in progress, and teaching cases. We particularly welcome controversial pieces that will challenge the audience’s thinking regarding taken-for-granted assumptions, models, and research practices.

Topics of interest

  • Emerging trends in post-implementation ES: challenges, issues and critical success factors
  • The role Competency centers structure in stabilizing organization and improving Business Units performances
  • Managing ES maintenance and upgrade 
  • Using Knowledge Management principles in Enterprise Systems Integration
  • Role of IT-based knowledge and/or decision making resources for competitive action 
  • Integrating Business Process Modeling Tools to Enterprise Systems
  • Management of knowledge and business process improvement
  • Organizational issues related to the integration and the convergence of ERP and BI systems"

Associate Editors

Arun Aryal, Georgia State University, USA
Frederic Adam, University College Cork, Ireland
Bouchaib Bahli, ESC Rennes Business School, France
Yingqin Zheng, Royal Holloway, University of London, UK 
Isabelle Bourdon, Polytech Montpellier - Université Montpellier 2, France
Fergal Carton, University College Cork, Ireland
Ronald Giachetti, Naval Postgraduate School, USA
Guy Saint-Leger, ESC Saint-Etienne, France
Simon Poon, School of Information Technologies, University of Sydney, Australia
Felix Tan Ter Chian, Swinburne University of Technology, Australia
Richard Welke, Georgia State University, USA