ADA Requirements

Tranax Error Codes


20001

Unable to load a cassette

Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser

20002

Low Cash

Replenish the cash - if using less than 75 bills, disable "Low Cash Warning" in the Transaction Setup menu.

20003

Reject Bin is Full

Empty reject bin - if bin is empty, do a Cassette Total

20004

Vault Door is Open

Close vault door - check vault door switch (located upper left corner) - check that black and white, 2 -wire connector is properly connected at rear of main board.

20010

Receipt Paper Jam

Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

20012

Receipt printer feed lever open

Close the feed lever on the printer.

20013

Receipt paper is empty

Replenish the paper roll

20014

Thermal printer is overheated

Contact manufacturer

2xx15

Cash Dispenser detects bills prior to dispensing

Remove any jammed bills from the dispenser.

Axxx1

Receipt printer feed lever open - during operation

Close the feed lever on the printer.

Axxx2

Thermal printer is overheated - during operation

Contact manufacturer

Axxx3

Receipt Paper Jam

Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

Axxx4

Receipt paper is empty

Replenish the paper roll

Axxx5

Receipt paper is jamming during loading

Remove any jammed paper and then reload.

Axxx8

Receipt paper cutter error

Contact manufacturer

ADNxx

Printer connection error

Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect

C001x

CDU sensor is tripped

Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.

C002x

CDU sensor is tripped

Check dispenser for jammed bills and restart the machine

C0030

CDU motor failure

Contact manufacturer

C0031

CDU Gate solenoid error

Contact manufacturer

C0032

Outlet solenoid error

Contact manufacturer

C0033

CDU Encoder error

Contact manufacturer

C0034

Double Note detect module failure

Contact manufacturer

C0035

Double Note detect module failure (2)

Contact manufacturer

C0036

Detected notes in path before initializing

Check for notes in the Cash Dispenser.

C0039

Gate sensor open during initializing

Contact manufacturer

C003B

Notes detected during installation

Check for notes in the Cash Dispenser.

C0040

Cassette removed during dispense

Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.

C0041

Tried to dispense notes more than 5 times

Check the condition of the cash in the cassette. Verify that the cash is of good quality. Check that the denomination in Transaction setup matches the actual denomination loaded

C0042

Note jam

Check for notes in the Cash Dispenser.

C0043

More than 10 notes rejected during one transaction

Verify the quality of the cash. Straighten and shuffle cash in the cassette.

C0044

More than 5 notes rejected consecutively

Verify the quality of the cash. Straighten and shuffle cash in the cassette.

C0046

CDU Hardware Failure

Contact manufacturer

C0047

Feed error

Check the notes in the cassette, feed error occurred where the cash leaves the cassette. Verify that the cassette has cash in it.

C0048

Incorrect bill count

Verify cash count under settlement

C004A

Jammed notes

Check for notes in the Cash Dispenser.

C004B

Long note detected 3 times consecutively

Verify the quality of the cash. Straighten and shuffle cash in the cassette.

C004C

Miscount of notes between sensors

Verify operation of exit gate. Check the number of dispensed notes.

C004D

Cash cassette not properly set

Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.

C004E

Miscount of notes between sensors

Test CDU using diagnostics, verify amount of dispensed notes versus requested notes.

C004F

Miscount of notes between sensors

Test CDU using diagnostics, verify amount of dispensed notes versus requested notes.

C0050

Power failure during dispense

Remove any notes from path, verify amount of dispensed notes.

C0051

Over 150 notes requested

Contact manufacturer

C0052

Detected notes in path after dispense

Remove any notes from path, verify amount of dispensed notes.

C0053

CDU double detect module failure.

Contact manufacturer

C0055

Detected long notes at outlet sensor

Check quality of cash, verify that denomination matches actual loaded cash.

C0056

Exit gate sensor failure

Contact manufacturer

C006x

Sensor failure

Check sensors for debris. Contact manufacturer.

C007x

Sensor failure

Check sensors for debris. Contact manufacturer.

C0082

Shutter failure

Contact manufacturer

C0083

Stacker sensor failure

Contact manufacturer

C0084

Shutter close error

Contact manufacturer

CDNxx

CDU connection failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. This error is of concern only if it is repeated. Outside interference may cause it.

D0001

Modem initializing error

Check modem

D0002

Reversal transaction failed.

Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection.

D0012

Invalid Transaction

Code reported from host processor

D0013

Invalid Amount

Code reported from host processor

D0014

Invalid Card Number

Code reported from host processor

D0020

Surcharge screen should have been displayed

Code reported from host processor

D0024

Exceeds issuer withdrawl limit

Code reported from host processor

D0039

No credit account

Code reported from host processor

D0051

Insufficient funds

Code reported from host processor

D0052

No checking account

Code reported from host processor

D0053

No savings account

Code reported from host processor

D0054

Expired Card

Code reported from host processor

D0055

Invalid PIN

Code reported from host processor - If processing through Coredata verify that Dual-Masterkey is enabled (Host Setup) - all other processors it is disabled.

D0057

Transaction not permitted - card

Code reported from host processor

D0058

Transaction not permitted - Terminal

Code reported from host processor

D0061

Exceeded withdrawl limit

Code reported from host processor

D0075

Number of PIN tries exceeded

Code reported from host processor

D0078

No Account

Code reported from host processor

D0080

Invalid Date

Code reported from host processor

D0083

Cannot verify PIN

Code reported from host processor

D0086

Cannot verify PIN

Code reported from host processor

D0091

Bank unavailable

Code reported from host processor

D0092

System unavailable

Code reported from host processor

D0093

Transaction serial number mismatch

Contact host processor

D0094

Record format mismatch

Contact host processor

D0095

Routing ID mismatch

Verify Routing ID number - Contact host processor

D0096

Terminal ID mismatch

Verify Terminal ID number - Contact host processor

D0097

Response type mismatch (reversal)

Contact host processor

D0098

Response type mismatch (day-close)

Contact host processor

D0099

Response type mismatch (Configuration)

Contact host processor

D009A

Response type mismatch (Withdrawl, Balance, Transfer)

Contact host processor

D009B

STX omitted

Contact host processor

D009C

ETX omitted

Contact host processor

D009D

FS omitted (after response code)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D009E

FS omitted (after retrieval referance number)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D009F

FS omitted (after system trace audit number)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A0

FS omitted (after account balance)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A1

FS omitted (after available balance)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A2

FS omitted (after available balance)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A3

FS omitted (after authorization response text)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A4

ETX is in wrong place

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A5

FS omitted (after total cash dispense amount in day close)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A6

FS omitted (after total non cash dispense amount in day close)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A7

FS omitted (after surcharge amount in day close message)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A8

FS omitted (after surcharge amount in configuration message)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A9

ETX omitted (from configuration message)

Contact host processor

D0300

Modem is not responding

Verify modem function.

D1000

No Connection

Verify modem function.

D1100

ENQ not received from host

Contact host processor

D1200

Transmission error

Verify modem function.

D1300

NAK sent 3 times to host

Verify host phone number - See D170x

D1500

Modem connection time out - host not responding

Verify host phone number - verify modem speed - See D170x

D170x

Modem cannot support connection - excessive line noise (usualy D1704/06)

Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer)

D1800

No dial tone

Verify that incoming phone line is plugged into "Line" rather than "Phone" on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone)

D1900

No answer

Verify host phone number - See D170x

D2000

Phone line Busy

Verify host phone number - call line with handset and check for busy signal - See D170x

D2100

Modem initializing error

Check modem

D2200

EOT not received from host

Contact host processor

E000x

RMS port failure, response time out, modem failure, no dial tone

Verify RMS settings (Host Setup) - See D170x

F0001

Current Number of Bills is 0

Load notes into the cash cassette - use Add Cassette function in Settlement

F0002

No Surcharge Owner set

Set Surcharge owner - (Customer Setup)

F0003

No Surcharge Amount

Set Surcharge amount - (Customer Setup)

F0004

No refresh timer set when advertisement is enabled

Set refresh timer - (Customer Setup)

F0005

No Advertisement text when advertisement is enabled

Set Advertisement text - (Customer Setup)

F0006

Dispense limit set error (must be less than 25 notes)

Set Dispense limit - (Transaction Setup)

F0007

Denomination Set error

Valid Denominations are $10, $20, $50, $100 - (Transaction Setup)

F0008

Fast Cash Set error (cannot exceed dispense limit)

Check fast cash settings (Transaction Setup)

F0009

Master Key index is invalid

Check Master Key index - verify checksum (Host Setup)

F000A

Master Key is empty

Check Master Key checksum - re-inject key (Host Setup)

F000B

Host Telephone Number is not set

Set Host Telephone Number - (Host Setup)

F000C

Error Retry timer is not set

Set Error retry timer (Host Setup)

F000D

RMS Password is not set when RMS is enabled

Set RMS Password - (Host Setup)

F000E

RMS phone number is not set when RMS send is enabled

Set RMS Phone number - (Host Setup)

F000F

Terminal ID is not set

Set Terminal ID number - (Host Setup)

F0010

Routing ID is not set

Set Routing ID number - (Host Setup)

F0011

Master Key Serial number is not set

Set Master Key serial number - (Host Setup)

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