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You order online (use the Pay Online tab) or if you are in the UK you can post a cheque to us (payable to Lucy Dell). If you order online you should receive an order confirmation/receipt email. This confirms that we that the transaction has gone through and that we have received your order. If you don't receive this within 24 hours of ordering please check your spam bin - and if it isn't there please contact us.

How long will it take for my order to arrive?
If you opt for "free" 2nd class standard post, we aim to despatch your order within three working days (not counting the day we receive your order, or Saturdays, Sundays and Bank Holidays). The Post Office usually delivers 2nd class orders within three working days (not counting Saturdays, Sundays or Bank Holidays) so generally you should allow about a week from placing your order to the plugs reaching you, but sometimes it can take a bit longer. If you haven't received your order in a fortnight please email us to find out what has gone wrong.
If you opt for 1st class post (£1 extra cost) they should reach you sooner but please bear in mind that 1st class post is not a guaranteed service. Some 1st class orders do arrive within 48 hours, but most don't. Severe weather can cause additional delays.
Some orders are despatched in more than one package.
Bulk packs generally don't fit through letter boxes and if nobody is at home when the postman brings them, this can cause further delays.

If we are out of stock on any plugs, this should be noted on our Blog - click here for our Blog