Nothing can be more satisfying than helping others in need. From faith and family to professional life, excellence with kind care always works for me. Having solid foundation of Business knowledge intertwined with sound technical skills set make me distinct. PMP, Six Sigma, ITIL like certifications make me a more structured thinker and doer, but my care for others make it easy to win others hearts.

After completing MSBA (Master of Science in Business Administration) in MIS (Management Information Systems) from the University of Memphis, I taught at Vatterott College as a Programming Instructor. Soon after, I joined the department of Business and Finance support services in September 2002 as a Systems Support Specialist. I have over 10 years experience in Systems Analysis and Design, Business process analysis and improvement, ERP systems implementation, data modeling, data warehouse design and implementation, systems and users security design and administration, and project management from positions held at many different organizations, including FedEx. In June 2010, I accepted the position of Director of Business & Finance Support Services at University of Memphis. Currently moved to Information Technology Services  at University of Memphis to lead Project Management efforts for IT Services.

I am currently working on my doctoral program in Instructional Design and Technology at the University of Memphis. I started the journey of my doctoral program in Fall, 2014.





Rezaul Chowdhury, PMP

Project Manager,

Information Technology Services

University of Memphis


5998 Maher Valley CV

Bartlett, TN 38135

Email: mchwdhry@memphis.edu

Tel: (901)-678-3958



-       IT Project Management

-       Business Process and Quality Improvement

-       Systems Analysis and Design

-       ERP Systems Implementation and Management

-       Change Management

-       Business Intelligence development

-       Data warehouse Implementation

-       Database Administrator along with the knowledge of ETL tools

-       Advance Knowledge to exploit different report writing tools

-       IT infrastructure Management

-       Web Application Development

-       Object Oriented Programming

-       Organizational Policy development and review

-       Strategic Planning

-       Budget and HR resources Management

-       Higher Education Administration



-       MS in Management Information Systems – The University of Memphis (May-2001)

-       Masters in Business Administration (Accounting) – Dhaka University, Dhaka, Bangladesh



-       PMP (Project Management Professional) from PMI

-       ITIL (Information Technology Infrastructure Library) Foundation in IT Service Management

-       Six Sigma White Belt Certification

-       Measuring Processes and Organizational Performance – American Society for Quality (ASQ).


Teaching Experience:                    

-       Computer Programming Instructor, Vatterott College, Memphis Campus

-       Instructor, Education Support Program, University of Memphis


Job Experience:

The University of Memphis

Director, Business and Finance Support Services (BFSS)

August 2002 to current                                                                       

-       Develop BFSS strategic goals in line with University’s strategic goals

-       Developed BFSS budget scenarios to deal with anticipated Budget cut

-       Evaluating performance appraisal for BFSS Employees

-       Conducting job-interviewing and/or other related task for employee recruitment process for BFSS and other Departments

-       Managing operational budget for BFSS

-       Led as a Program Manager, Project Manager, functional team lead, or committee member in many University wide Committees like – Banner Finance and HR Implementation, Tigerbuy Implementation, ESAC, ERP steering committee, Banner 8 Finance update, Banner Finance user-group, HUG, Fixed Asset workflow, eInvoice, Facility Management RFP, etc.

-       Business Information Systems requirement study, Analysis, Design, Implement, Support, and  Update on a regular basis to meet the ever changing business needs as it relates to Business and Finance division.

-       Leading the effort in guiding, explaining, and troubleshooting the issues arising from coupling impact of ERP systems and backend relational databases like Oracle, MS SQL Server etc.

-       Led training effort by developing and delivering training materials for functional systems users and application systems administrators

-       Leading  systems users groups for multiple integrated systems and ERP systems like Banner Finance and Banner HR

-       Report analysis, design, and creation using different Query Languages (FOCUS, SQL, TSQL, PLSQL) and Object oriented programming languages

-       Led functional work groups in process review, analysis, and improvement effort

-       Worked as Lead Action Plan coordinator to develop action plan for any major non routine task.

-       Guide the imaging group members of BFSS in terms of record retention, indexing, user security.

-       Participate and lead on Quality Initiative and Performance Excellence ongoing effort

-       Led either as a Project Manager or as a functional team lead in the design, customization and implementation of  multi-million-dollar ERP projects like Banner Finance, sciQuest etc.

-       Provide leadership and insight to guide and achive Business and Information systems requirements for Business and Finance Division of University of Memphis and other TBR schools in collaboration with TBR

-       Present and coordinate user group summits for Higher ED systems users.


Business and Web Analyst

FedEx Air Operation Division (AOD), TN

January 2001 to June 2001


-       Analyzed, developed, and implemented business matrix to save more than million dollar annually using OLAP data and many different data ware house tools

-       Developed on line web based reports using PHP web language for Management to support business decisions

-       Lead as primary trainer on MyEureka Report Designer tool for middle and top Management

-       Wrote store procedures in Informix using SPL

-       Worked on ETL procedure of the AOD data Store

-       Performed Informix database backup, dbspace allocation, etc.

-       Supported ODS project including idea generation, project presentation (VISIO, ER WIN, Microsoft Project etc.)

-       Supported continuous improvement of AOD data warehouse Metadata, Data Element Dictionary, web pages and so on.


Leadership/Civic Involvement

-       Program Advisory Committee member at Vatterott College, Memphis

-       Chair, Finance Track, TBR Ellucian Summit (Multiple years)

-       IST for Project Management Courses at University of Memphis

-       Planning Committee member of PMI PDD (Professional Development Day)

-       Banner Database Extension Utility tool development group members

-       Ex-Vice President of International Student Association at University of Memphis

-       IT infrastructure Director for Pleasant View School at Memphis

-       Represent Muslim community of Memphis in many inter-faith dialogues, Leadership Memphis, and Muslim in March celebration.

Professional Membership


-       PMI Global and Memphis Local Chapters


Doctoral Goals

My Doctoral Goals are as follows:


  •      Learn the major theories and practices which are influencing and shaping the art and sciences of contemporary teaching and learning methods.
  •      Learn and conduct quality research in the field of Instructional Design and Technology.
  •      Publish at least two articles in peer reviewed journals.
  •      Present at least an article or a poster in one of the recognized conferences in the field of Instructional Design and Technology.
  •       Complete my doctoral program within 3 years.


Professional Goals

My Professional Goals:

1 year:  Teaching in a higher educational setup is my dream job. I would be looking for a teaching job which will have a balance between the research and teaching load for a new comer in the field of Instructional design and Technology in a higher education setup.

3-5 years:  I would like to have at least ten quality publication with in next three to five years. I would put a lot of emphasis on developing professional network with educators who have similar research interest to collaborate with me. It takes a dedicated multi discipline researchers to produce quality research.

10 years+: I would like to have at least twenty five quality publication with in next ten to twelve years. I would like to serve in different institutional committees to learn about academic administration. I would love to contribute as a higher education administrator by serving as Department Chair/Dean.