A presentation by Stephen Francoeur (Baruch College) for the WebJunction webinar, Digital Reference Summit: Be Where Your Users Are, 30 September 2009. This site offers links and details to complement the slide presentation (attached below).

SPEAKER BIO
Stephen Francoeur is an information services librarian at Baruch College. He serves on the QuestionPoint 24/7 Reference Advisory Board and administers the group subscription of six CUNY colleges to the QuestionPoint service. He has written about virtual reference services for print and online publications, particularly at his blog, Digital Reference.