Sandarbh Soochna: A Digital Reference Training Initiative

This initiative is an effort to train Master/Bachelor course students of Library and Information Science in digital reference service at the Department of Library and Information Science, Punjabi University, Patiala. Digital reference service assumes importance in view of
  • Increasing availability of digital documents in libraries and
  • Availability of quality information via the Web

Besides, use of email and other Web-based services is made extensively for communicating information from printed sources.

Based on specific requests received by the faculty in the department, and requests for specific information posted on various LIS and other mailing lists, volunteer students of BLIS and MLIS are assigned to look up specific information requested by the user from printed and digital sources as well as available via networks. Information searched is then checked for authenticity and is then sent to the user using email.

Using this voluntary service, many individuals and institutions have been served in India and in other countries. A select list is of institutions served and broad subject categories is here. Feedback from users is also sought on the information provided to them. Details of the feedback received are given here.

Select Literature on Digital Reference Services in India:

  • Chandra, Harish (2005) Open Access to Knowledge Resources in Science and Technology : The Role of Digital Reference Service to Facilitate Accessing Scholarly Information. In Proceedings 23rd Annual Convention and Conference on Delivery of Information Services Through Distributed Digital Environment (SIS-2005), Visakhapatnam (India).
  • Maharana, Bulu and  K. C. Panda (2005) Virtual Reference Service in Academic Libraries: A Case Study of the Libraries of IIMs and IITs in India. .  http://eprints.rclis.org/archive/00009358/01/virtual_reference_service.pdf
  • Murthy, T. A. V. and Kumar, V. J. " (2005) Virtual reference desk in University libraries of India: Planning, Management and evaluation" In Proceedings 23rd Annual Convention and Conference on Delivery of Information Services Through Distributed Digital Environment (SIS-2005), Visakhapatnam (India). Visakhapatnam, Andhar University. p.239.


Site created by Dr HPS Kalra, Reader, Dept of Library and Information Science, Punjabi University, Patiala 147002 (Punjab). Email: digrefinfo@gmail.com.

Site last updated 20 June 2009.


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