Team Member Positions

Crew - Learn and master the stations plus other responsibilities:

• Stations: Sprinkle, Cashier, Wrap, Grill, Slice

• Build rapport with team mates

• Regularly engage with customers, "banter"

• Keep line stocked

• Responsible for cleaning duties and following safety protocols

• Prep Lettuce, Tomatoes, Onions, Cookies, etc. 

• Rack Bread

• Follow Jersey Mike's policies, including uniform and grooming requirements. 

Requires: Food Handlers Certificate, Pass Menu Test

Shift Lead - Responsibilities of a crew member plus:

• Run shifts efficiently

• Oversee crew to ensure safety, speed, and proper procedures being followed 

• Make perfect bread

• Lead by example, proper procedures, speed of service, strong customer engagement. 

• Good communication skills with management, crew and customers

• Efficiently perform all open and closing responsibilities within acceptable timeframe

• Follow all safety protocols

• Enforce Jersey Mike’s policy with crew

• Dependable and consistently strong performer

• Demonstrate appreciation of profit & loss, through crew time and food cost management 

Requires: Manager's Food Safety Certificate, Jersey Mike's Phase 1 Certification

Assistant Manager - Responsibilities of a Shift Lead plus assist the GM with one or more of the following at a time:

• Create schedules that balance great customer service, profitability and crew availability

• Food & Paper orders: ensure store does not run out but also does not over order

• Train new employees and develope current. Reinforce proper technique with existing employees. Always working to improve overall speed of service at each position

• Interviewing candidates

• Inventory Management, performing weekly inventory and reconciling

• Identifying and resolving food cost issues

• Store Maintenance: Oversee cleaning and maintenance program for store.

• Customer Relations: Build relationships, be memorable, positively impact customer's day. Ability to identify and resolve most customer situations without escalation. Make situations better, not worse

• Marketing. Participate in the business of a day program, identify catering opportunities.

Requires: Manager's Food Safety Certificate.
Weekly Hours: 35-45. 

Catering Manager - Responsible for the oversight and execution of the catering process to support and drive the growth of Jersey Mike's Catering initiatives. Our Catering Manager knows our menu thoroughly and provides detailed attention to ensure our delicious sandwiches are delivered timely and accurately.

• Marketing Experience: making sales calls both in and outside of store; demonstrate exceptional customer service skills; lead activities that increase community brand awareness

• Catering Coordinator: ability to secure, plan and flawlessly execute large catering orders

• Supervisory Skills: oversee and mentor employees, ability to lead an in-store team in the preparation and delivery of meals for customers.

• Leader: emulate the behavior we expect in our team members; high-energy, upbeat, proactive, always maintain sense of urgency, advocate for learning and following Jersey Mike's processes 

Requires: Manager's Food Safety Certificate, Flexible Schedule, Catering Experience, Marketing Experience, Restaurant Supervisory Experience