Security

Well, the DDoS fiasco on Friday, 10/21/16, was hardly a surprise. It's been a matter of "when," not "if." All this "Internet of Things" (IoT) crap is just that; crap. Most of these things have little or no security built into them, let alone a way to update the software. Also, and equally important, is that end users need to read the manual and change the default password to the "smart" stuff that they buy. One of their highest priorities should be their home router that can often be accessed with a default a userid/password - easily found online - plus they should be regularly checked for updates, applying those updates asap.
I came across this Amazon link and cracked up reading the Q&A section as well as the reviews - says a lot about the true value of these things.
Why do we need to have such things as our light bulbs connected to the internet? WTF!

Documentation

There's some amazing software out there, but too often the support documentation receives the least attention. It's as if the developers/owners expect customers to either be technical geniuses who can learn their systems inside-out, or else pay extra for 24x7 customer support.

Google has done some wonderful, amazing technology development, but their documentation leaves much to be desired. For the most part, the content is there....And here....And over there....And some other pieces over there. Oh, and there's that really important chunk around the corner that I would never have found had I not spent an unnecessarily long time following links all over Google's green earth trying to piece it all together.GTM Tags support

Get the picture? If not, here's a small example with Google Tag Manager (GTM) Help. "Tags" is just one component of GTM, and rather than put it all in one document, one has to click through all these separate pages, knowing there's a strong likelihood that each page will contain additional links off to who-knows-where. With a complex piece of software, it's amazing, and quite troublesome, how many pages Google would have you click through.

And then there's the optional pages. Yes, optional. So, Google, what does "optional" mean? Is it important enough to know the make the most of an application? If, so, it's not optional; it's required.

I spent days going through the Google Analytics training, and wish I'd had time to catalog and diagram all of the links, including the many "optional" ones (turned out, some seemed rather important to me). It's impressively frustrating. This is why an amazon.com search for "google analytics" provides 696 results - there's money to be made in clarifying/rewriting Google's documentation!

A user should be able to download one .pdf and make sense of it in one, comprehensive read.