Herb Lair Consultant

Solvatio provides a network diagnostic tool that can save an operator 
a ton of money, and dramatically increase subscriber level one 
customer care resolutions . Basically, the tool can help either a CSR or customer automatically fix very complex network problems in the PayTV, Wireline, and Wireless industries.
The system reduces time to problem resolution, and customer support costs dramatically. 
Watch video to see the demo of the ease of troubleshooting at level one.

YouTube Video

We are interested in speaking with operator’s 

1. Customer Service (to reduce Care costs and calls), 
2. Network guys (to reduce network tickets)
3. Finance (to save Care Costs) departments 

within North American operators to present this solution for consideration

Solvatio iisy AG is one of the leading solution providers in the field of customer problem 
handling. Since it was founded in 1996, iisy has engaged in creating and activating 
knowledge-based, automated diagnosis solutions for telecom service businesses. 

Our core competencies are powerful automated diagnosis solutions, knowledge
engineering (KE) 
and process advisory services in the focus market service assurance for 
telecom providers. 

 Since the year 2000 we have operated as a joint stock company. Our headquarters
 are in Rimpar 
close to Würzburg, Germany. The company came about originally as 
 a spin-off of 
 Würzburg University, 
Chair of artificial intelligence and applied computer science.

About A1 – Fixed Net and Mobile Communications from One Source. A1 is Austria's leading communications provider, encompassing almost 6.1 million mobile communications customers (including Yesss!) and nearly 2.3 million fixed access lines. The customers benefit from a global package of offers from one source: voice telephony, Internet access, digital cable television, data and IT solutions, value-added services, wholesale services and mobile business and payment solutions. The product brands A1, bob, Red Bull MOBILE and YESSS! represent quality and smart services. As a responsible organization, A1 integrates socially relevant and environmental issues into its core business.

A 1 Success Story

Swisscom stands for reliable fixed-network communications and, with Bluewin, comprehensive Internet services. It ensures the basic overall service which enables you to make phone calls, fax and surf anywhere in Switzerland, at any time. In the year 2004 Swisscom Fixnet decided to introduce SOLVATiO® as its backbone for diagnostic support in Customer Care. (B2C) SOLVATiO® is providing diagnostic support to 1650 (internal + external) call center operators, being in charge of resolving fi xnet connection related problems. The solution is fully integrated into the existing call center workfl ow as well as into a variety of test systems for automated background testing (POTS, ISDN and ADSL). The SOLVATiO® knowledge base at Swisscom Fixnet currently contains about 340 rules, with 2.000 different connection related solutions and about 4000 product related solutions




Solvatio business
case studies and 


Herb Lair

Five Essential Steps to Enter USA Market

Company Description: Spectralliance is a global telecommunications consulting firm which specializes in delivering optimal business and information technology solutions to high risk, high value business situations. Spectralliance brings to its engagements experienced senior level industry executives with a history of proven successes and a demonstrable track record. Our list of clients reads like a Who's Who of international telecommunications and pay television providers, and is the envy of many of our competitors both large and small. Our clients include companies in emerging markets like Taiwan, Argentina, and South Africa, newly deregulated markets like Spain, the Netherlands, and the United Kingdom, and highly competitive markets such as North America. At Spectralliance, our business model is deliberately different from that of our competitors. Unlike our competitors, we do not provide on-the-job-training for our consultants, nor do we ask our clients to pay for it. Each of our affiliates has hands-on experience at five or more telecommunications providers, and averages more than fifteen years of telecommunications experience. To deliver superior service, Spectralliance utilizes a large network of independent "Best of Class" consultants. In order to affiliate with Spectralliance, our consultants must be able to demonstrate strengths in specific areas. They must have a record of accomplishment in consulting, and they must be able to demonstrate world-class expertise in one or more functional areas of the telecommunications industry. Individual areas of expertise include all aspects of the rapidly changing telecommunications, pay television, and internet markets. We carefully assemble groups of these independent consultants into cohesive teams, thus allowing our clients to access a wide range of world class, senior level telecommunications expertise operating under a single contract. Concurrently, our affiliates gain access to larger and more challenging assignments, while working with world class experts in other subject matters.


Solvatio website


Keeping customers happy and eliminating churn

Founder of cable TV customer care and billing software company. Clients were in all 50 states nationally, and internationally in over 50 countries. Sold company to industry leader CableData, which now is a part of Amdocs.Took advantage of mini and desktop computer replacement of the mainframe to grow internationally along with benefit of cross trained staff (Swiss Army Knife approach). Developed a wide range of skills from sales, marketing, HR, R&D, training, customer care,presentations, trade show exhibitor, accounting, and installations.Keys were recognizing and leveraging the advantages of a smaller and flatter management structure to outmaneuver larger competitors. All growth was based on providing the best customer service available.



 1. Develop a Strategy and Business Plan

             2Establish USA Business Development Team              

             3. Product Readiness

             4. Organizational Readiness

             5. Establish a Go­-to-­Market Strategy