CSCW 2010 Workshop
Savannah, GA

Healthcare is among the most complex and highly collaborative domains of work practice in the world. CSCW research has long been interested in healthcare [1] including examination of electronic medical records in collaborative clinical settings [2], collaborative technologies in healthcare [3], and the collaborative practices of patient care teams [4]. Through these and other studies, we have gained a better understanding of the role that collaboration plays in healthcare and the types of technologies that can support collaboration among health care workers.

Although many prior CSCW studies and technologies have focused on clinical and hospital settings, the changing nature of healthcare delivery also opens a larger space for CSCW research. For instance, the concept of individuals managing their own health information independently through a Personal Health Record (PHR) raises new questions about collaboration mediated over differing levels of expertise and terminology, as well as across organizational boundaries and professional disciplines.

Currently, the world faces significant challenges related to the growing proportion of elders with chronic conditions, combined with a global lack of trained clinicians. Health systems worldwide look for new ways of collaboration and for new information technologies to help them address these challenges. Thus, there is a growing need for understanding collaboration in health care and for designing technologies that support for the highly collaborative work of patient care.

Hence, we are now at an opportune time to reflect on how previous CSCW research can inform the design of current technologies that support collaboration in health care, and begin to define an agenda for research into how information technologies can support new forms of collaboration, such as clinician-patient collaboration

In this workshop, we are interested in bringing together researchers addressing a wide range of conceptual and technical issues in the healthcare domain to reflect on and address these issues. 
1.  Heath, C. and P. Luff. Documents and Professional Practice: 'bad' organisational reasons for 'good' clinical records. In Proc. of Computer-Supported Cooperative Work. 1996.      Boston, MA USA. pp: 354-363.
2.  Berg, M., Accumulating and Coordinating: Occasions for Information Technologies in Medical Work. Journal of Computer Supported Cooperative Work, 1999. 8: p. 373-401
3.  Bardram, J.E., Activity-based computing for medical work in hospitals. ACM Trans. on computer-Human Interactions, 2009. 16(2): p. 1-36.
4.  Reddy, M., P. Dourish, and W. Pratt. Coordinating Heterogeneous Work: Information and Representation in Medical Care. in Proc. of European Conference on Computer Supported Cooperative Work (ECSCW'01). 2001. Bonn, Germany. pp:239-258.



The workshop will focus on three main themes:

Theme 1: Past Research

The first theme examines existing healthcare research within the CSCW research community.

What methods have been most effective for field studies in healthcare?

What are the major findings of prior CSCW research in healthcare?

What is the role of CSCW research in understanding the patient-clinician relationship, and how can CSCW-informed technologies support these relationships?

How can CSCW research inform the design of technologies for collaboration in healthcare?


Theme 2: Current Research
The second theme will focus on ongoing research of importance to the collaborative systems within healthcare. For instance,

            Field studies exploring collaboration in healthcare in both traditional (e.g., hospitals) and non-traditional settings (e.g., health websites, home)

            Methodologies for conducting research in the healthcare domain

            New designs and technologies that support collaboration in healthcare

            Evaluation techniques for collaborative technologies in healthcare


Theme 3: Future Research Agenda

The last theme aims to identify a set of future research challenges and questions for CSCW research for healthcare. This might include:

           What barriers or special methodological issues must be addressed in CSCW studies in healthcare?

           How do findings of CSCW studies in healthcare differ from other domains, if at all?

           Are there factors unique to healthcare that must be taken into consideration in the design of collaboration technologies?

           What are the implications of changing healthcare delivery models for CSCW?



Nov 20, 2009: Position papers due
Dec 15, 2009: Notification of acceptance
Feb 6-9, 2010: CSCW 2010 (The workshop date is still to be determined)

We are seeking participants from academia and industry who are conducting CSCW research in the healthcare domain. This includes researchers undertaking both conceptual and technical research. We would ideally like to have 15 participants.
Potential workshop participants will be asked to submit a workshop paper on a current research topic (Theme 2). The submissions will be reviewed by the workshop organizers.
Workshop position papers should be three to four pages in ACM format. Please email .pdf or .doc versions to Madhu Reddy by 5:00 pm PST on Nov. 20, 2009.

The participants accepted to the workshop will be asked to prepare a brief 5-10 minute presentation. The presentation should include a short overview of their accepted position paper/research, important research questions that remain unanswered, where they see the research headed in the next few years and what their personal research agenda is in this area. Each presentation will be followed by 5 minutes for questions. 



We plan a full day workshop (8:30am – 5:00pm) with the following agenda:

Prior to the workshop

  • A wiki-based shared workspace for compiling an overview of past research will be launched. All participants will be asked to add and update this wiki by describing past research within CSCW on healthcare (theme 1).
  • Accepted workshop papers describing current research (theme 2) will be distributed prior to the workshop so participants can read them and more time can be spent during the workshop on discussion.
  • Web based collaboration will also be used to solicit and refine a proposed future research agenda, to be discussed at the workshop

During the workshop



Introductions and agenda



Theme I: Present and discuss pre-workshop research overview wiki



Theme II: Present ongoing research activities






Theme II: Present ongoing research activities






Theme III: Breakout groups brainstorm on research challenges and future research agenda






Groups present agendas, large group discusses research agenda



Workshop wrap up and post-workshop assignments






Optional group dinner



After the workshop

  • Participants will be encouraged to expand their workshop papers and submit them for consideration to a special issue of the International Journal of Medical Informatics on Collaboration in Healthcare Settings edited by the workshop organizers.



Dr. Madhu Reddy is an Assistant Professor in the College of Information Sciences and Technology at the Pennsylvania State University.  Dr. Reddy’s research interests are in the area of CSCW, medical informatics, and information sciences. He has been examining CSCW issues in healthcare for a number of years and has published this research in various conferences and journals. He is particularly interested in exploring collaboration in multidisciplinary patient care teams in clinical settings.

Dr. Jakob Bardram is a Professor at the IT University of Copenhagen (ITU). His research interests are Ubiquitous Computing, Computer Supported Cooperative Work (CSCW); and Human-Computer Interaction (HCI). The main application area of this research is within healthcare, especially Pervasive Healthcare. In the summer of 2006, he co-founded the company Cetrea A/S that specializes in the development of pervasive and collaborative computing technology for hospitals.

Dr. Paul Gorman is an Associate Professor in the department of Medical Informatics and Clinical Epidemiology (DMICE) and in the Department of Medicine at Oregon Health & Science University (OHSU).  His research focuses on the interaction of information technology in health care with the social and organizational entities in which they are embedded, including studies of information seeking by primary care clinicians, multidisciplinary information sharing and collaboration in critical care, and distributed medication management in long term care.