My interactive prototype using Flex is a Login Page for a fictional company called Servign Inc. can be found below. The accounts are stored in an XML file. The UI uses the XML file to validate the case sensitive username and passwords. If the incorrect username and/or password are entered, an alert pops up to indicate that they are incorrect. If the username and password are correct, an alert pops up and greets the user.
The two accounts are U: GLaDOS P: thec@ke and U: Never_Sleep P: ZzzZzz.
For the code, see the Flex Flash Builder Project file in the attachments below.
A service blueprint visually describes and identifies the tasks, activities and means of achievement for a particular service. Key to the service blueprint is identifying the touch points (the front- and back-of-stage interactions the user experiences) and the supporting goods and other activities that make that service possible.
Below I show the service design of the ever popular Southern California local fast food burger joint: In-N-Out. Known for their fresh, high-quality made-to-order hamburgers and efficient service, In-N-Out has maintained the same basic menu and simple, customer-friendly philosophy since 1948. Amazingly successful, In-N-Out is a private, family-run, non-franchised company that manages all 120 of its restaurants from its corporate headquarters in Irvine, California .
In-N-Out's only advertisement is through radio ads, billboards, and previous customer word of mouth--the corporate headquarters in Irvine California handles all advertisement and building maintenance. The aroma near a In-N-Out restaurant is unmistakable. Nearly every restaurant has the exact same floorplan and interior design providing patrons a familiar, positive environment no matter where the visit. A line at an In-N-Out is always expected, but with their efficient service it always seems part of the experience. The menu is very simple (burgers, fries, and shakes). After the patron orders, they wait but the waiting area provides an excellent view of the busy kitchen where roughly 15 eager employees work to complete orders--this viewing experience, a form of entertainment, adds to the user experience. The familiar "Order number...your order is ready please!" rings through the restaurant and during eating it seems to add to the environment. Visitors can purchase merchandise or leave with the same hat the uniformed employees wear--souvineers and reminders of the excellent service and wonderful food.
The service experience is supported at its base by the corporate office and the In-N-Out "University"--a school that trains new managers for management of its restaurants. The In-N-Out commissaries act as a hub for regional restaurants and provide all food preparation and packaging, maintaining quality and freshness. Truck delivery brings the food and other items to the restaurants where management maintains inventory and oversees employee performance.
Credit: Brandon Schauer for his original service blueprint work for Seeing Tomorrow's Services Panel
A low fidelity wireframe mockup with Balsamiq. The assignment was to redesign the Iowa State University Human Computer Interaction graduate program homepage. Admittedly, the design is not very stellar, but my ambition was to meet the needs of current and prospective students. My design condenses the large amount of links in the site's current design into far less allowing students to get where they want to be quicker. It also allows the webpage stakeholders to share upcoming events and latest HCI program news all on one page. My experience as a prospective and new student is that the current design is overwhelming and requires a significant learning curve to navigate.
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