How Can I Fix - Can no longer get Fax & Scan to see my USB modem or set up new fax account?

Can no longer get Fax & Scan to see my USB modem or set up new fax account

I have Windows 7 Home Premium pre-installed and now updated to Service Pack 1 on a 64-bit Acer Aspire M7810 with 8GB RAM.  I have a Zoom 3095 USB modem.  I used to be able to use this modem with the Windows Fax application to send faxes, but have not needed
to to so for several months.  Now, however, the application no longer works. 

I can start WFS and kick off the new fax wizard, tell it to use a fax modem, get to the screen asking how I wish to respond, then it keeps telling me that I need to install a modem.  Attempting to close the program just hangs it.

I have deleted the old fax account but I am now unable to set up a new one.
If I try, WFS again just hangs.  I have updated the modem driver with the latest 64 bit version and it is recognised and responsive in control panel.  I have stopped and re-started
fax services.  I have uninstalled and re-installed the fax and scan element of Windows.  I have tried changing the security settings and I have simply run WFS as administrator and merely got the message that it is unable to create a new fax account.

I am now at my wits end.  Any suggestions that I have not already mentioned?

Solutions to the Problem Can no longer get Fax & Scan to see my USB modem or set up new fax account

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Have you removed the fax account from "Remove any listed Accounts" listed in Windows Fax and Scan?
What is the complete error message received?
Method 1:
You will have to correct any problem with your Fax Modem.
Perhaps removing and reinstalling that will help you may refer the following link as a reference:
Install or remove a modem
Method 2:
You may try uninstalling and reinstalling Windows Fax and Scan from Turn Windows Features on or off.
Turn Windows features on or off
To remove Windows Fax and scan,

Click Start, type appwiz.cpl and hit Enter.
Select Turn Windows features on or off on the left-pane.
Locate and expand Print and Document Services .
Uncheck Windows Fax and Scan.

Click OK .

Restart the computer.

To add Windows Fax and scan,

Click Start, type appwiz.cpl and hit Enter.
Select Turn Windows features on or off on the left-pane.
Locate and expand Print and Document Services .
Check Windows Fax and Scan.

Click OK .

This would add Windows Fax and scan.

Method 3:
I would suggest you to run SFC (System file checker) scan on the system and check whether the issue persists.
Follow the steps mentioned in the article.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Set up your computer to send and receive faxes
Windows Fax and Scan

Manually editing the Windows registry

Manually editing the Windows registry to remove invalid MACHINE_CHECK_EXCEPTION keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely!

Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to MACHINE_CHECK_EXCEPTION (eg. Windows Operating System):

  • Click the Start button.
  • Type "command" in the search box... DO NOT hit ENTER yet!
  • While holding CTRL-Shift on your keyboard, hit ENTER.
  • You will be prompted with a permission dialog box.
  • Click Yes.
  • A black box will open with a blinking cursor.
  • Type "regedit" and hit ENTER.
  • In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
  • From the File menu, choose Export.
  • In the Save In list, select the folder where you want to save the Windows Operating System backup key.
  • In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
  • In the Export Range box, be sure that "Selected branch" is selected.
  • Click Save.
  • The file is then saved with a .reg file extension.
  • You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.

Another Safe way to Fix the Problem: Can no longer get Fax & Scan to see my USB modem or set up new fax account:

How to Fix Can no longer get Fax & Scan to see my USB modem or set up new fax account with SmartPCFixer?

1. Download Error Fixer. Install it on your system.

2. After the scan is finished, you can see the errors and problems need to be repaired. Click Fix All.

3. When the Fixing part is done, your computer has been speeded up and the errors have been fixed

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