Smith (M.J.)

posted Apr 2, 2017, 9:09 PM by CSI Waterproofing and Foundation Repair

I was in the process of selling my house when it was discovered that the basement wall had some issues.  I had several inspectors and experts evaluate the problem.  The general consensus was it would not be a problem since it had been like that for at least 30 some years. 


The young couple wanting to purchase the house decided they wanted it done.  I called several different places from the tristate area for estimates.  They were all courteous and knowledgeable.  The one thing that stood out with CSI, is that they were willing to work with me on my short time line.  And not only that, their price was ½ of the other two bids.  Neither of the other companies would even discuss the recommendation of ALL the experts and inspectors I had.  They would only do the most expensive repair and on their own time line. No allowances for the pending sale.  This was a deal breaker.


Needless to say I chose CSI.  It was the best move I could have made.  Not only did they do a great job and cleaned up after themselves, but they actually worked well into the evening to finish in time for the sellers to check out the work the next day.  Did I mention they were from Morehead, Ky and had to come to Ashland, KY for this job.  So, not only was I able to sell the house, but I save a chunk of money. 


You can’t go wrong with CSI.

D. Cobb - Owenton, KY

posted Nov 3, 2016, 9:41 AM by CSI Waterproofing and Foundation Repair

Inspector - very knowledgeable & professional 
Installation crew - Excellent!  Very good work & explained every aspect of the installation.  Please call us if you need a recommendation.  Extremely pleased with the crew  & their expertise.

V. Clopton - Winchester, KY

posted Nov 3, 2016, 9:36 AM by CSI Waterproofing and Foundation Repair

...extremely professional and courteous and thoroughly explained my problems and options.
...appreciated "no pressure approach 
...I could not have asked for a more courteous, friendly, and efficient group of professional men!

S. Hanley - Frankfort, KY

posted Nov 3, 2016, 9:28 AM by CSI Waterproofing and Foundation Repair

5+ on a scale of 1 to 5

J Greenhill - Morehead, KY

posted Nov 3, 2016, 9:25 AM by CSI Waterproofing and Foundation Repair   [ updated Nov 3, 2016, 9:26 AM ]

Office staff - Awesome! 
Inspector - Awesome!
Installation Crew - Awesome!

L. Gates - Cynthiana, KY

posted Nov 3, 2016, 9:22 AM by CSI Waterproofing and Foundation Repair

Inspector represented product well.  Came up with a plan that was affordable and acceptable.  Installation crew did a good job in a nasty situation.

M. Davis - Greensburg, KY

posted Apr 19, 2016, 9:33 AM by CSI Waterproofing and Foundation Repair

Office Staff:  Was very helpful when I called and ask to speak to Scott Bailey.  Very kind and willing to do whatever she needed to do to get me help.  Ed was very willing to help me get hold of Scott (I had a wrong cell phone # for Scott).
Inspector: BJ Denny was very nice when he came to our home.  He sat down with my husband and myself after going under the house.  He explained to us what our problems were under the house and what it would take to fix it.  Very pleased with his service.
Installation Crew:  Kevin, Ricky, Curtis, Brandon were very good when they were here.  Kevin came in an explained everything he was going to do before and after he was done.   Very patient, good personality, and hard working boys - all of them.  Will be able to recommend them to anyone.  Thank you to CSI for coming to our home and taking care of our problem.

C. Nellon - Cincinnati, OH

posted Apr 19, 2016, 9:13 AM by CSI Waterproofing and Foundation Repair   [ updated Apr 19, 2016, 9:23 AM ]

Office Staff: Thank you Scott for making this all possible for me.  I appreciate you being patient with me. 
Inspector: Wade was great to work with and explained everything to me.
Installation Crew: Kevin, Ricky, and Curtis did an outstanding job, polite, very knowledgeable and explained how the systems worked.  They were prompt and answered all my questions.

D. Gabhart - Lawrenceburg, KY

posted Apr 19, 2016, 9:08 AM by CSI Waterproofing and Foundation Repair   [ updated Apr 19, 2016, 9:22 AM ]

Office Staff: Very courteous and helpful. 
Inspector:  Efficient and friendly, very good at explaining solutions and helpful.  
Installation Crew: Professional and hard working.  I was impressed that I never heard anyone curse or swear.  Did a very fine job in bad weather conditions.  Would recommend them to anyone.

Waterproofing Customer

posted Apr 10, 2016, 3:37 PM by CSI Waterproofing and Foundation Repair   [ updated Apr 11, 2016, 9:11 AM ]

Complete Structural Installations helped dry my basement out and I couldn't be happier. The Inspector was professional and knowledgeable, Customer service was wise and easy to talk to, and the crew that did the work was respectfully and hard working. I would recommend this company to anyone who has water in their basement.

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