Q: What is an insurance authorization?
A: An authorization is an approval by your insurance company
which is sometimes required before visits to specialists or
procedures. Check with your employer or insurance information
to see if authorizations are required before visits to specialists.
Q: How can I get more information about my illness?
A: Go to the Links button on the website.
Q: How can I get a prescription refilled?
A: Bring a current list of all your medications or all your
medications in their original bottles to each visit with your
provider. Check to see if you need refills before each visit. If
refills are needed between visits, you may call the office refill
line at (520)836-5538, option 3 or ask your pharmacist to call
the office refill line for you. Please call about refills during
regular office hours. Please allow 48 hours for completion of
your request. Prescriptions for controlled substances (narcotics,
opiates, etc.) can not be refilled after hours or on Saturdays.
Q: Who do I call with questions about my bill?
A: Call (502)836-5538 and select option 4. The business office
staff will be glad to assist you.
Q: Where should I go if I become suddenly ill?
A: If you have a life-threatening emergency, call 911 and ask to
be taken to the closest appropriate hospital. For urgent issues,
our office has a provider “on call” 24 hours a day. Call (520)413-
2063 and give the operator your name and the reason for the
call. The provider “on call” will respond to your request. Please
remember that after hours services are for urgent medical
problems only, and not appointment, refill, or routine health
Q: What do I do if I need an appointment today and my
provider is not available?
A: You may schedule an appointment with one of your provider's
Q: I am a new patient. Do I need to come early?
A: All new patients should arrive 30 minutes prior to their
scheduled visit to allow time for registration. You can expedite
this process by filling out the forms before you arrive for your
appointment. Click here to go to our forms page.
Q: Who should I notify about changes in address, phone
number, or insurance?
A: Call our Business Office at (520)836-5538 option 4 as soon
Q: How much time does it take for the clinic to arrange a
managed care referral?
A: Please allow 10 business days for processing managed care
authorizations and referrals.
Q: Do I need an appointment for laboratory work?
A: No appointment is necessary to have laboratory samples
taken. Laboratory tests are performed only as ordered by a
licensed medical provider. If another provider is ordering the
laboratory examinations, you must bring an order for the test to
the center. The lab is open from 8:00 A.M. until 5:00 P.M. Monday
through Wednesday and Friday, 9:00 A.M. until 5:00 P.M.
Thursday. Call for Saturday hours.
Q: When should I get a flu vaccine and do I need an
A: Please contact the office for more information on when the flu
vaccine is available as the requirements and availability of the
vaccine changes annually. An appointment is necessary for
established patients unless you been seen by a provider in the
last 3 months.
Q: How do I obtain or request to have my records sent to or
from another doctor, office, or hospital?
A: To obtain your records from Cottonwood Medical Center, Ltd.
or another provider’s office or facility, simply stop by the Medical
Center and request the form from the receptionist. Alternatively,
you may download the form and print it on our forms page.
Please allow 7 business days for all records requests.
Cottonwood Medical Center will send your records to another
physician or facility as a professional courtesy. A fee is charged
when records are obtained for your personal use.
Cottonwood Medical Center, Ltd. is dedicated to
providing excellence in all areas of patient care,
to foster the highest levels of academic and
clinical development of its providers, and to
provide strong leadership in the development,
growth, and direction of health care in our