FAQ

Q: What is an insurance authorization?
A: An authorization is an approval by your insurance company 
which is sometimes required before visits to specialists or 
procedures. Check with your employer or insurance information 
to see if authorizations are required before visits to specialists.

Q: How can I get more information about my illness?
A: Go to the Links button on the website.

Q: How can I get a prescription refilled?
A: Bring a current list of all your medications or all your 
medications in their original bottles to each visit with your 
provider. Check to see if you need refills before each visit. If 
refills are needed between visits, you may call the office refill 
line at (520)836-5538, option 3 or ask your pharmacist to call 
the office refill line for you. Please call about refills during 
regular office hours. Please allow 48 hours for completion of 
your request. Prescriptions for controlled substances (narcotics, 
opiates, etc.) can not be refilled after hours or on Saturdays.

Q: Who do I call with questions about my bill?
A: Call (502)836-5538 and select option 4. The business office 
staff will be glad to assist you.

Q: Where should I go if I become suddenly ill?
A: If you have a life-threatening emergency, call 911 and ask to 
be taken to the closest appropriate hospital. For urgent issues, 
our office has a provider “on call” 24 hours a day. Call (520)413-
2063 and give the operator your name and the reason for the 
call. The provider “on call” will respond to your request. 
Please 
remember that after hours services are for urgent medical 
problems only
, and not appointment, refill, or routine health 
questions.

Q: What do I do if I need an appointment today and my 
provider is not available?
A: You may schedule an appointment with one of your provider's 
associates.

Q: I am a new patient. Do I need to come early?
A: All new patients should arrive 30 minutes prior to their 
scheduled visit to allow time for registration. You can expedite 
this process by filling out the forms before you arrive for your 
appointment. 
Click here to go to our forms page.

Q: Who should I notify about changes in address, phone 
number, or insurance?
A: Call our Business Office at (520)836-5538 option 4 as soon 
as possible.

Q: How much time does it take for the clinic to arrange a 
managed care referral?
A: Please allow 10 business days for processing managed care 
authorizations and referrals.

Q: Do I need an appointment for laboratory work?
A: No appointment is necessary to have laboratory samples 
taken. Laboratory tests are performed only as ordered by a 
licensed medical provider. If another provider is ordering the 
laboratory examinations, you must bring an order for the test to 
the center. The lab is open from 8:00 A.M. until 5:00 P.M. Monday
through Wednesday and Friday, 9:00 A.M. until 5:00 P.M. 
Thursday.  Call for Saturday hours.

Q: When should I get a flu vaccine and do I need an 
appointment?
A: Please contact the office for more information on when the flu 
vaccine is available as the requirements and availability of the 
vaccine changes annually.  An appointment is necessary for 
established patients unless you been seen by a provider in the 
last 3 months.

Q: How do I obtain or request to have my records sent to or 
from another doctor, office, or hospital?
A: To obtain your records from Cottonwood Medical Center, Ltd. 
or another provider’s office or facility, simply stop by the Medical 
Center and request the form from the receptionist. Alternatively, 
you may download the form and print it on our 
forms page.
Please allow 7 business days for all records requests. 
Cottonwood Medical Center will send your records to another 
physician or facility as a professional courtesy. A fee is charged 
when records are obtained for your personal use.
Cottonwood Medical Center, Ltd. is dedicated to 
providing excellence in all areas of patient care, 
to foster the highest levels of academic and 
clinical development of its providers, and to 
provide strong leadership in the development, 
growth, and direction of health care in our 
community.





























Cottonwood Medical Center, LTD.
Tel: (520) 836-5538 Fax: (520) 876-0878
Toll Free: (800) 895-5538