The Citizen Engagement Guide comes to support the Government of Moldova in increasing the transparency in the decision-making in general, and provides a set of tools and templates for the civil servants in implementing the Law on transparency in decision-making, in particular. The Citizen Engagement Guide is elaborated as part of a close cooperation between Estonian e-Governance Academy, Open Government Institute Moldova and Moldova e-Government Center. 

Who is the target group for this Guide and how to best make use of it?  The current Guide is mostly for practitioners from the public sector, however, it can be easily used by the civil society activists and independent experts as well.  Please have a look on the CIVIC ENGAGEMENT ABC first, where basic principles of the whole process are highlighted. 

The Law on transparency of the decision-making contains principles and procedures to be followed in the daily work of public authorities and contributes to improving the quality of the decisions drafted and approved, accountability of authorities to citizens, and to increasing the support of citizens for the policies approved and actions undertaken. The Government Decision for the implementation of the Law provides more detailed and practical information for citizen engagement. However, the Decision is not exhaustive and it does not contain sufficient specific guidance for civil servants during consultation process.

The Citizen Engagement Guide covers existing methodological gaps, by providing all necessary instruments for conducting public information and consultation throughout all stages of decision-making set in existing legislation. It lists the most important Government and civil society institutions, specifies responsibilities for concerned civil servants, reviews legislation and develops tools and templates, as well as provides guidelines used by other governments and organisations.

In line with the above, the given platform is an active, live platform/document, aimed at providing support to Central Public Authorities representatives in Moldova on ways to implement citizen-engagement practices in Moldova, through following the legal provisions adopted by the Government of Moldova during the past years, in regards to Transparency in decision making, Access to information, Open data, Open government, etc.  

The Guide has 8 main divisions/chapters focusing on:


The Citizen Engagement Guide is one of the activities of project „The implementation of principles of Open Government in engaging citizens in decision-making process in Moldova“, financed by Estonian Ministry of Foreign Affairs in framework of Estonian Development Cooperation.